Booked reservations for the Atlantis Resort in the Bahamas. Provided valuable information to potential customers. Resolved customer service issues.• Received positive feedback from customers.• Awarded periodic raises and bonuses based on productivity.• Completed all required training.

Member of the Performance Group Unit, which handles incoming calls from members who require special attention with medication refills and sensitive customer service issues. Assist members with refill website issues. Assist in the Claims department with accounts receivable. Attend ongoing training.

Checked in customers for routine maintenance. Inspected customers’ cars and offered additional services based on inspection. Provided procedural assistance and technical assistance to associates and customers. Assisted customers with concerns and complaints. Followed up with customers via telephone.

Assisted plan members with resort vacations. Researched and resolved client disputes. Booked reservations online.