Howard Miller Email & Phone Number

Plymouth Meeting, Pa

Senior Consultant - Technical Data Analyst on data archive migration for Major Pharmaceutical client's located in the Philadelphia region.

Plymouth Meeting, Pa

Sub-Contractor located at Paragon Solutions (now part of CGI Group) as Technical Analyst/Data Analyst on data archive migration for Major Pharmaceutical client located in the Philadelphia region.

Greater Philadelphia Area

Supporting content, data, and software within Telecom, Digital Entertainment, Financial, Bio-Pharmaceutical, and Health Insurance industries. Strong analytical skills and background of working hand-in-hand with Product Development and Quality Assurance to resolve customer and provider issues and promote successful content, data, and software product solutions. Proven record as a detail-oriented problem solver with excellent oral and written communication skills, have led to higher demand assignments. Consistently recognized for devotion to customer satisfaction and producing high quality results.

Greater Philadelphia Area

Supporting content, data, and software within Telecom, Digital Entertainment, Financial, Bio-Pharmaceutical, and Health Insurance industries. Strong analytical skills and background of working hand-in-hand with Product Development and Quality Assurance to resolve customer and provider issues and promote successful content, data, and software product solutions. Proven record as a detail-oriented problem solver with excellent oral and written communication skills, have led to higher demand assignments. Consistently recognized for devotion to customer satisfaction and producing high quality results.

Wayne, Pa

(Contractor at Quench)Attended Salesforce software testing sessions recording defects and following up on their status and resolution.► Assisted Technology Program Manager in follow-up and reporting status of open Salesforce software issues, tracking development and resolution progress in Smartsheet and dashboard analysis in Excel pivot tables.

Malvern, Pa

Contracted through LiquidHub as a Data Analyst at Vanguard Group.► Control and Governance► Quality Control► Executed Data Analysis and Quality Control within the Control and Governance team, analyzed hundreds of executed changes in roles and functions submitted daily throughout the company.

Greater Philadelphia Area

Blue Bell, Pa

Contracted through Apex Systems at Corporate Call Center► Coordination and tracking of Healthcare Enrollment Agents working on Humana's Medicare Annual Enrollment Period project. ► Tracking Agent progress through various stages of training and certification processes.► Produced reports in Microsoft Excel and Microsoft Access tracking Agent conversion rates of inbound calls to sales for rewards contest.

Greater Philadelphia Area

Greater Philadelphia Area

Presales / Data Analyst - Contractor at Comcast in Philadelphia, PA.Contracted through The Brixton Group to Accenture at Comcast.Managed day-to-day workload for presales operations of costing, serviceability, and survey receipt from Comcast and other Multiple System Operators.► Continuously improved presales processes for new B2B National Business Class Internet product from initial design and development by incorporating updated business requirements and vendor responses from proof of concept customer serviceability and site survey costing requests.► Served in a Project Coordinator and Vendor Management function in aggregation of customer locations, vendor serviceability of locations, and cost of construction surveys providing detailed costing analysis and deal summaries to National Account Managers and Operations.► Streamlined collection and conversion of data from dissimilar Microsoft Excel spreadsheets containing over 2,000 site locations by devising solutions utilizing vlookups, macros, and other functions resulted in 66% reduction in time over prior methods.

King Of Prussia, Pa 19406

Performed software change releases through application Software Control Management (SCM) services.► Ensured customer compliance to change and release policies and attained successful deployment of software changes through effectively interfacing with Project Managers and in-house and offshore third party Salesforce Software Developers.► Utilized Subversion (SVN) and Visual Source Safe (VSS) version control tools to extract and deploy new and updated code to SQL and software applications.► Monitored deployment documents for proper criteria as set forth by Configuration Management.► Deployed software builds to local build machine and deployed them to servers in the Quality Assurance, User Acceptance Testing, or client facing production environments as per deployment documentation.

Open to Opportunities

Radnor, Pa 19087

Managed ingested television schedules and programs for cable movie channels, and Pay-Per-View sources. Maintained professional relationship with cable system and source contacts, instilling great confidence in quality of data listings on Rovi Corporation data guide products.► Instrumental in successful testing and implementing new automation process populating television schedules into XML file for import into database, reducing previous time to manually enter by more than 50%.► Streamlined process transferring foreign language television schedules into pre-designed Excel template utilizing Excel methods, formulas, and macros to recognize keywords to expediting process. ► Assisted in revision of Data Ingest processes and performed Quality Assurance throughout Software Life cycle, improving data values and adding new fields to existing data structure.► Utilized Jira software for Quality Assurance testing to enter and track software defects through to resolution.► Created and presented training materials of Data Ingest processes to Luxembourg and Radnor Ingest teams in order to standardize global Ingest work process.► Managed and created library of documentation, procedures, and communications for Management, Ingest Team, and end-users housed on Microsoft SharePoint, ensuring ease of consistent flow of information. ► Awarded recognition bonus for efforts in Quality Assurance testing Cosmo R2 and R3 release. Nominated in May 20010 Rovi “Living the Values”.

Radnor, Pa 19087

Maintained data integrity and quality assurance of over 1000 television sources, provided support to customers/users of web-based and ftp automated workflow products. Performed User Acceptance Testing and Quality Assurance of data as needed.► Managed and refined workflow process for Ingest Initiative to convert manually logged Television schedules over to automated process utilizing XDOC software to create XML files to uploaded via ftp ports.► Resolved Television Guide and Channel Line-up Data inquiries by delving into issues with customer, providing internal and external customers with thorough well-reasoned explanations and solutions.► Responsible for managing successful conversion of Turner Classic Movies from manually logged process to linear ingested data process.► Represented projects in Change Management meeting, reporting status of mapping process by Database Administrators, and tracking of issues discovered in User Acceptance and Quality Assurance testing.► Utilized knowledge of former Apollo system, channel lineups, data usage on products, effectively testing new Cosmo and Ingest system releases and effectively communicating findings with Ingest development team. ► Looked on by management as creative problem solver. "I can give Howard basic details and a goal, and he'll find a way to resolve the issue".

Radnor, Pa 19087

Rovi (formerly Gemstar-TV Guide)Acquired, researched, and maintained schedules of television sources in proprietary Apollo database. Established and maintained effective professional working relationships with station contacts.► Took on primary responsibility to organize, train, and convert stations to TV Guide's data Ingest products. Provided end-user technical support of A-List/X-List products in testing and production environments.► Instrumental in testing software and data enhancements of TV Guide’s A-List and X-List products, Internet and ftp tools, allowing stations to enter or upload schedule data directly into TV Guide’s systems for display on TV Guide listing products.

Greater Philadelphia Area

Utilized Microsoft Excel, Microsoft Access, and data analytic skills in support of customer needs.

Norristown, Pa 19403

Managed day-to-day Reuters Investor website content activities and communication to stakeholders. Organized, prioritized, and scheduled multiple projects through all stages of software development, testing, and implementation. Analyzed and technically defined client requests for website customizations, modifications, and bug fixes. Provided on call support and investigated reported website end-user problems, isolating and resolving technical and data issues.► Spearheaded project to stabilize bug ridden online investment Portfolio Tracker application with visibility to high profile client. Attained timely achievement of project milestones seeing effort through to successful conclusion. Received special recognition and award for success in leadership role.► Effectively interfaced with Software Development, Quality Assurance, and Operations teams, integrating quality standards with production process, reducing software failures, and improving team relationships.► Viewed by upper management as "best example of an unselfish team player". Gained reputation for "producing high quality, dependable results" and continuously awarded highest evaluation of "Outstanding" on all reviews.

Norristown, Pa 19403

Resolved complex second-level end-user problems for Technical Support Specialists. Trained and mentored Technical Support Specialists on many features of brokerage clients’ web-sites, Internet browsers and technologies, and how to best troubleshoot, resolve, and respond to end-user problems.► Developed training materials, detailed documentation, FAQ’s, and HTML pages for problem resolutions. ► Monitored website client's end-user requests, ensured callbacks and problem resolution within 24 hours.► Acknowledged and awarded by peers as “Technical Support Specialist of the Quarter” for 2nd quarter 1998, for commitment to excellence and superior quality.

Norristown, Pa 19403

Responded to end-user's telephone and e-mail inquiries by providing technical support in use of Investment Planning software programs, web browsers, and Internet websites. Resolved technical support calls employing skillful customer service techniques. ► Knowledgeable on Reality Online Investment Software features, Microsoft Windows and Apple Macintosh operating systems, modem communications, and investment types to solve a variety of end-users problems.► Led Technical Tips group creating and revising reference material for distribution to end-users pertaining to hard disk maintenance, Microsoft Windows back-up procedures, and program tips.

Mt. Laurel, Nj

Reported to Region Sales Vice President and staff, generated, audited, and analyzed monthly sales, revenue and workforce metrics and reports utilizing PC and IBM mainframe databases. ► Performed complex mathematical computations and data sorts on statistical data compiled in sales, service, and administration reports.► Acknowledged for "extraordinary ability to interact with sales management and Administrative Support Coordinators". Acted as liaison between region and home offices and branch Support Coordinators.► Wrote DB2 SQL queries and reports on databases responding to needs of Vice President and staff.

Data Visualization

Recently Completed Data Visualization courses covering: (Advanced Excel, Tableau, Power BI, and SQL Fundamentals)

Systems Software Development

Carnegie Mellon University's CTE Computer Technology Education — Java2 Applications, Java2 Applets, MS Visual Basic, C++

Computer Science

Computer And Information Sciences, General

Biology / Pre-Med