Howard Turner - Solutions Finder And Relationship Builder Email and Phone Number
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I seek to leverage my diverse skill set and experience with technology, communication, training and program management to seek new challenges in customer facing service and training. My experiences range from delivering exceptional support for customers worldwide to being a quality assurance lead with broad experience as a systems test engineer.My passion for lifelong learning, planning, and team collaboration consistently finds me as a mentor, trainer and escalation point for resolving critical customer issues.► I am proud that the products I tested were well received by customers and contributed to Spirent’s profitability► Led an Engineering equipment audit that resulted in saving more than $50K in budget ► Completed testing a new product during the last month of the year that led to closing $550,000 in sales► Led team that developed a GUI automation test framework that allowed 1K + test cases to be added to an existing automated test harness► Created more than 300 test cases for the first version of a SaaS web application and performance test system► Create and maintain a cloud-based tool to allow docents to collaborate, create and demonstrate tour activities that enhance docents and visitors experience► Resolved escalated customer issues by on-site visits and remote access► Brought more than 10 new products to market by completing QA and training staff and customers to properly use them► Developed, mentored and grew the technical knowledge of team members ► ► The teammates that I mentored went on to positions of higher responsibility ► ► Led more than 50 training sessions for internal and external customers► Presented a paper at an IEEE conference on "DS1 Testing - Ascertaining Facility and Equipment Compliance with Tariffs and Standards", Seventy-fifth Seminar Proceedings, IEEE on how to test digital telephony networks► Contributed to employee morale by leading team building activities for the local and worldwide engineering and test teams► Special Education teacher for students with Learning Handicaps► Strong leadership and excellent communications skills demonstrated by promotion to supervisory positionsKeywords: ★ Customer Service ★ Training ★ GUI Automation ★ Usability ★ Security ★SaaS ★TestPlant ★ Agile/Scrum ★ Agile/Kanban ★ SaaS ★ TCP/IP ★ Quality Assurance ★ SQL
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Virtual Art Education DocentJ. Paul Getty Museum 2021 - PresentUs• Prepare and lead online guided tours (Zoom, Google Meets or Microsoft Teams) for students (TK – 12) worldwide using the collection of the J. Paul Getty Museums • Mentor docents on best practices for using online platforms for introducing the enjoyment of and understanding of art for students
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Gallery School Tour DocentJ. Paul Getty Museum 2017 - PresentUs• Created a cloud-based resource for docents that includes activities to be used during tours• Lead guided tours for students (TK – 12) through galleries dedicated to the arts and cultures of ancient Greece, Rome, and Etruria• Develop, implement and present activities to docents demonstrating age and ability-based activities• Assist in training new docents
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Officer, Operations CommitteeInstitute Of Electrical And Electronics Engineers 2016 - PresentWashington, District Of Columbia, Us• Manage interactions with parents and provide logistics for successful youth STEM events• Lead Membership development - Increased member renewals year over year to achieve the second highest retention in the western region• Plan and allocate budget used for public programs• Document and distribute meeting minutes• Social Media Officer -
Instructional Assistant/Campus SupervisorLas Virgenes Unified School District 2022 - 2023Calabasas, California, Us· Facilitate small group and individual instruction· Assist preparing and planning instructional activities· Maintain a neat and orderly room environment· Observe activities on the school yard and assist in maintaining a safe environment -
Senior System Test Engineer/Lead Quality Assurance EngineerSpirent Communications 1999 - 2016San Jose, California, Us· Developed and executed 300 test cases for the first SaaS product intended for continuous delivery as part of an Agile/Scrum team· Led team that developed a GUI automation test framework that allowed 1K + test cases to be added to an existing automated test harness· Led a successful year end test effort for a new product that led to a $550K purchase order· Assured interoperability of Spirent’s products by working with cross functional teams to develop and execute system level tests· Escalation point for complex and critical engineering and customer issues · Planned and executed all phases of testing leading edge performance analysis GUI applications used to test Data and Telecommunications equipment · Created and updated schedules for teams of 5-15 engineers and ensured work was fully completed and documented to provide management with accurate real time status and quality metrics· Developed and delivered more than 50 technical training presentations to Quality Assurance, Development, Support teams -
Manager Customer Support/Senior Product Support SpecialistEci Telecom 1989 - 1999Plano, Tx, Us· Provided customer facing telephone, on-line and on-site service; technical support, troubleshooting and training to a worldwide customer base· Escalation point for complex and critical issues· Provided on-site technical expertise at sales demonstrations and customer installations· Managed a team of engineers that supported domestic and international customers with over 60,000 nodes installed· Authored more than 100 technical reference documents and training manuals · Authored department manual prior to successful ISO-9001 certification -
Customer Support Engineer SupervisorTekelec 1985 - 1989Morrisville, Nc, Us· Managed day to day activities of six customer service engineers who supported users of test equipment for data communications and telecommunications· Designed and implemented computerized system to gather customer information and to document and track special software for customers· Provided technical support and training to customers to increase sales and resolve open issues via on-site and phone support
Howard Turner - Solutions Finder And Relationship Builder Education Details
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UclaSociology -
California State University, Los AngelesSpecial Education And Teaching
Frequently Asked Questions about Howard Turner - Solutions Finder And Relationship Builder
What company does Howard Turner - Solutions Finder And Relationship Builder work for?
Howard Turner - Solutions Finder And Relationship Builder works for J. Paul Getty Museum
What is Howard Turner - Solutions Finder And Relationship Builder's role at the current company?
Howard Turner - Solutions Finder And Relationship Builder's current role is Confidence Accomplishing Organizational Goals.
What is Howard Turner - Solutions Finder And Relationship Builder's email address?
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What is Howard Turner - Solutions Finder And Relationship Builder's direct phone number?
Howard Turner - Solutions Finder And Relationship Builder's direct phone number is (818)-595*****
What schools did Howard Turner - Solutions Finder And Relationship Builder attend?
Howard Turner - Solutions Finder And Relationship Builder attended Ucla, California State University, Los Angeles.
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