Generating cabin sales lead, with ticketing and customer service efforts to a global audience for Asia's Largest Cruise Festival, IT'S THE SHIP, an electronic music festival that takes place onboard a modern-day cruise ship, with the presence in Singapore and China.• Managing incoming inquiries through multiple CRM platforms (Zendesk, Whatsapp Business, etc.) to achieve customer's satisfaction• Provide customizable ticketing solutions (Galactix - Asia's Premier Ticketing Platform) which collaborates with sales and marketing campaigns to achieve maximum sales revenue.• Sourcing and liaison of external vendors/agents to provide an effective and efficient system to generate sales• Customization and curation of an all-inclusive luxury cruise package, providing exclusive concierge services for VIP sales• Manifest management for all cruise passengers for pre, during, and post embarkation of sailing• Oversee cruise event customer experience, hospitality, and VIP clientele management onboardDrive marketing efforts for the world's first dedicated video sharing platform for fitness, MoveAsOne.TV.• Develop fitness content strategy and social media planning• Email marketing campaigns to create newsletters and pushing out contentKey Projects:• IT'S THE SHIP 2017 - 2019 (3 years)• IT'S THE SHIP China 2019 in Shanghai• FutuRepublic 2019 in Jakarta, Indonesia• Rockaway Presents The Hu 2020