• Management of Workday Learning, NetLearning (Symplr), and Oracle Learn LMS Systems involves creating and managing curriculum daily. • Knowledge of Epic EMR applications • Data Analytics in Excel to help streamline the planning and organization of new hire training for Epic users • Must be highly proficient in computer and technology systems and quickly learn new processes and procedures. • Provided Curriculum analysis and e-learning organization and management. • Analyze the current training processes, made recommendations for improvement, and implemented suggestions from beginning to end. • Employ project management skills. • LMS subject-matter expert.

• Successfully transition SCORM lessons from JTENU Moodle to SaaS BlackBoard Learning Management System (LMS) • Ensure all in eLearning design theories and standards (SCORM, AICC, etc) are adhered to before enabling public student access • Utilize learning design software such as Adobe Captivate, Adobe Connect, Visio, Articulate to improve and provide quality assurance. • Introduce Americans with Disabilities Act (ADA) section 508 standards to lesson development • Maintain an understanding of internet concepts and web technology, including User Experience design and digital media authoring • Use industry-standard instructional systems design methodology and adult learning theory to design, develop and maintain customized job-specific systems learning solutions, and other solutions. • Create learning activities and course content that enhances retention and transfer and matches instructional end goals. • Develop exercises, activities, and assessments that enhance the learning process and confirm learning.

• Use industry-standard instructional systems design methodology and adult learning theory to design, develop and maintain customized job-specific systems learning solutions, and other solutions.• Supported Army Distributed Learning (dL) through the development of Interactive Multimedia using Articulate 360, Captivate, EVENT and Amazon Poly• Create learning activities and course content that enhances retention and transfer and matches instructional end goals.• Develop exercises, activities, and assessments that enhance the learning process and confirm learning.• Conducted research in Doctrine, Organizations, Training, Material, Leadership, Personnel, and Facilities (DOTMLPF) to identify the broad gaps of learning

Author and/or review instructional content (i.e. for task-based learning, SOPs, technical reports, etc.) in both paper and computer-based processes Create learning activities and course content that enhances retention and transfer and matches instructional end goals. Bring together text, images, video and audio to communicate and educate Apply tested instructional design theories, practice and methods (ADDIE model) to training development Develop exercises, activities, and assessments that enhance the learning process and confirm learning. Create supporting material/media (audio, video, etc.)

-Lead User Experience teams in the development of eLearning (Computer Based Lessons) for consistent learning for Adults in various Medical Environments through the use of software including Adobe Creative Suite, Lectora, Articulate and Adobe Captivate.- Participate in workflow design and system build to gain an understanding of why the application has been built to work as it does to suggest and improve clinical efficiency. -Responsible for building, testing and maintaining the training environment as well as developing and maintaining the training materials. -Train the additional trainers in the business operations of the Electronic Medical Records System (EMR) EPIC module ASAP (Emergency Department)-Collaborate with other trainers to ensure the overall consistency and effectiveness of training by documenting the EMR system functionality related policies and procedures in conjunction with the training materials.-Create and implement a training plan to include the efficient development of a Master Support Training (MST) environment. -Work with the Training Coordinator to analyze training resource availability.-Adhering to project and training plan timelines I maintain a familiarity with the installed EPIC applications in order to provide ongoing education and direction in the effective use and continued growth of the EMR.

- Work with the training manager and analysts. - Responsible for writing and editing the curricula for all roles that require training in EPIC Medical Records application modules as well as creating job aids and other training documentation for staff- Specialized with Certification in EPIC ASAP module with emphasis on Analyst and Consult Badge graduate work.- Specialized in EPIC CareEverywhere patient electronic medical record access.- Cross-trained in other EPIC application modules, Resolute, Grand Central, InPatient Documentation, Haiku and Canto to develop as needed educational aides. - Participate in end user workflow analysis and validation during system planning and design phases. - Facilitate all aspects of the training program development and implementation by leading classroom training- ASAP Principal Trainer- Mitosis Management and Training Environment Lead- ASAP Application Reporting Lead (ARL)- Data Courier resource- ASAP extracts batch Lead- Research Application Principal Trainer

- Maintain Web environment by identifying system requirements; installing upgrades; monitoring system performance.- Established Web system by planning and executing the selection, installation, configuration, and testing of server hardware, software, and operating and system management systems- Defined system and operational policies and procedures.- Maintain secure web system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.- Meets financial requirements by submitting information for budgets; monitoring expenses.- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Perform audits to reconcile inventory records for a complete and accurate count and location update of all Personal Identifiable Information (PII) & Personal Health Information (PHI) technology equipment meets security requirements of the Health Information Portability and Accountability Act (HIPAA).• Collect and analyze information and perform threat or target analysis of 5 Southwest United States locations.• Interpret, analyze, and report all events and anomalies in accordance with Computer Network directives, including initiating, responding, and reporting discovered events. • Conduct, manage and execute first-level responses and addresses reported or detected incidents resulting in daily summary reports of network events and activities and deliver metric reports.

Ensure the viability of websites applications. Oversee website architecture and functionality in conjunction with stakeholder departments as needed for each website application. Work closely with Automated Operations (AOps) regarding web technology support, implementation and website security. Plan website maintenance and any overhaul. • Provide Project management, evaluation and timeline creation• Develop Site requirements analysis and organization • Source code maintenance—compose HTML, CSS, PHP, ASPX, CFM• Site maintenance and change implementation management• Site Quality Assurance• Ensure proper Identification and implementation of web standards• Identify and provide Web training & knowledge base

•Manages customer project delivery•Develops project schedules for testing related tasks•Generates metrics reports during test execution (progress and defect)•Manages business development•Identifies and develops new opportunities with the client•Manages daily workload of the testing team•Raises / logs issues and risks•Manages client relationships•Manages project team•Demonstrates an in-depth understanding of key HP Services’ operational policies, processes and methodologies applicable to project management. •Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.

• Subject Matter Expertise in support of training development efforts associated with Army Transformation for Non-Commission Officer Education System (NCOES).• Development and revision of training courseware for the digital Army Battle Command Systems and the United States Army Sergeants Major Academy• Supported Army Structured Self-Development through the development of Interactive Multimedia• Aided in the export of training to various Active Army Components (approx. 250,000 soldiers), National Guard, and US Army reserve sites

• Provided prompt, accurate and professional customer service to Merck & Co Inc • Successfully created Active Directory entries for Microsoft Exchange Accounts & Outlook• Lead a team of 40 IT Professionals who provided troubleshooting support for over 73,000 employees & contractors worldwide on a 24x7 basis remotely and on-site• Supported clients with additional research in all technical areas.• Improved employee satisfaction and productivity by developing Standard Operating Procedures for Work from Home (Remote) Help Desk Analysts• Assisted in the enterprise management, ongoing administration and training of all technologies including SAP 7.1; SharePoint 2007; Juniper; Windows Server 2003; Firewall and networking troubleshooting ….• assured consistent curriculum through the development and institutionalization of Help Desk Training by implementation of A-La-Carte training programs that provided for quick Hire-to-production employees • Quickly responds to customer inquiries and answers basic questions.

• Increased the level of professional customer service to Texas Children’s Health Insurance Program (CHIP) provided over the phone.• Improved employee accuracy and promptness by assisting in the development of an intranet (InSite) • Maintained top notch quality by providing Quality Assurance for the development of an electronic Desk Reference Manual. Reducing cost by eliminating need for printed manuals for each employee.

• Always met and exceeded sales expectations within each managed sales program• Solicit client support for project production.• Advanced quality by developing metrics and Service Level Agreements ensuring measurable conformance of delivering Sales, product & services. • Administered project planning to meet client & company initiatives. • Manage multifunctional teams by providing objectives for remote locations.

• Aided in the transformation of IT organization into a 24x7 Data Center for a 8 hour business day. Providing improved efficiency for clients.• Fulfill DNS and Domain configuration and support • Performed Change Management, Relational database design, SQL 2003 application and Control Processes implementation, training, documentation, and maintenance activities• Execute Windows Server 2003 Administration; SAN Storage• Implemented, maintained and analyzed windows based server information systems techniques procedures, and information assurance requirements.

• Increased management awareness of educational technology by developing, reviewing, and analyzing the implementation of IIS protocols• Suggested solutions to parallel business & overall educational strategies by analyzing user needs and recommending procedures• Developed first ever webpage templates and also provided analysis for web development• Saved school district thousands by providing ongoing support to existing technology products. Reducing the need to replace equipment. • Made recommendations after researching and analyzing different technologies and services.• Maintained a repeatable process by documenting system processes and Procedures