European Distribution Centre for IT related products and consumablesReporting to the Vice President, Global Distribution in the USA, managing the day to day running of the business ensuring on time in full shipments to European Customers, Distribution Centres and Amazon FBA and FBMResponsible for:• The efficient, safe and economical function of the Distribution Centre overseeing all functions including receiving, inventory, production, RMA, Quality, order fulfilment and shipping. • Controlling budgets for the facility including permanent and temporary staffing, capital expenditures and all fixed and discretionary budgetary outlays. • Initiating and implementing the Continuous Improvement Process.• Ensuring a safe and orderly work environment, proper use and maintenance of technology, material handling equipment and all other facilities related concerns. • Responsible for the overall engagement and daily HR needs of the Warehouse and Product Quality teams. • Allocating resources to provide highest levels of external and internal customer satisfaction. • Leading and developing Warehouse Supervisors and Lead hands. • Making certain building culture and HR environment exceeds company norms. • Ensuring compliance with all pertinent Safety regulations, maintaining appropriate Safety Culture. • Keeping technology, and all equipment up to date and functional. Planning for replacement and upgrades via Capital Budget process. • Maintaining and improving relationships with internal and external customers as required. Acting as the primary point of contact for indirect local vendor relationships for the market.Major Achievements:• Steered the business through Brexit creating new processes that enabled smooth delivery channels into Europe• Devised and implemented methodology for handling European Amazon returns• Unbroken record of 40 straight months of 100% OTIF despatch• Extremely accurate Inventory result following annual audits

Operations Manager 3PL Fulfilment Pick/Pack WarehouseSet up the warehouse from scratch.Managed Supply Chain activity Managing the day to day running of the operation and budget overseeing up to 35 staff and all aspects of day to day business providing 3pl operations for 9 separate companies, predominantly fashion, distributing their products worldwide, Multi-channel Distribution includes Retail, Wholesale (B2B) and e-commerce (B2C)• Responsible for all site operations including Customer Service and Warehouse to ensure the correct product is delivered to the required location in time• Ensured Customer SLA’s are met• Prepared and presenting KPI reports• Ensured H&S compliance• Oversaw and enforcing Security Policies and investigations• Staff Recruiting, Training, Mentoring, Disciplinary and Grievances• Sourced and purchased services and suppliers including couriers and carriers• Provided an interface between client and customer, contract management• Set up returns and reverse logistics process• Provided day to day Operational Leadership• Managed Continuous Improvement Program (similar to Kaizen or Lean)• Chaired daily meetingsProject, Set up the operation in South Birmingham• Project Managed the creation of the Warehouse• Prepared and wrote expenditure and operational budgets (£250k)• Sourced Warehouse Location (43k sq ft)• Negotiated all contracts including the Lease • Designed layout and flow plan• Planned and sourced fitments and equipment• Managed the build/installations• Implemented Warehouse Management System (WMS)• Recruited Managers and staff (11 initially)• Set up Customer Service department• Wrote processes/SOP’s• Trained teams in all aspects of their daily roles• Delivered project on time and under budget

3P Fulfilment Pick/Pack Warehouse Selling the company’s services and products through third parties and direct to the service user. Contract development, managing existing clients and new accounts in the most efficient manner for both customer and company• Applied for and successfully achieved Bonded Warehouse Status.• Won Vodafone Kitting Contract amongst others

Importer and retailer of high end Interior and Lifestyle ProductsEstablished company in April 2002, it is currently operating and profitableManaged Supply Chain.Day to day running of the business including bookkeeping (Sage)• Wrote business plan and budget, • Located and negotiated premises, • Supervised fit out, • Sourced and purchased products• Created website using Flash & Dreamweaver

Sales, Marketing & Warehouse ManagerLapping, Polishing & Grinding Equipment and ConsumablesManaging Warehouse, Customer Service and UK Sales for a large Multi-national supplier of Spares and Consumables for Lapping, Polishing and Grinding Market• Project: successfully integrated and consolidated 2 warehouses into one site• Managed transition of computer processes from Exchequer to SAP• Project: wrote company’s Quality Manual and successfully achieved ISO9001 accreditation • Designed and initiated new customer service and warehouse procedures• Created complete price list achieving a 3% increase in profit.

Sales & Marketing ManagerLogistics, Distribution and WarehousingSole responsibility for all Sales and Marketing activities, successfully selling company’s varied Transport and Logistics services including movement of Hazardous Goods (Hazchem)• Won large contracts with Rhodia (£1.3m pa), Cadburys (£.75m pa), Alstom and other Blue Chip companies and Key accounts• Increased gross profitability by 15% in all business sectors• Designed and produced company brochure• Created Company Website (www.adhumpherson.com)• Raised company's market perception through regular media attention• Wrote and delivered ADH’s award winning presentation for West Midlands 2002 Business Awards