How Chuan Lee Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

-Trading Operations in charge of client operational processes.-Crypto asset and Currencies technologies solution for institutional and professional clients.-Perform daily reconciliation -Price monitoring through client terminal MT4/MT5, taker/maker and in house price monitoring tools-Process deposit & withdrawal request via fiat / digital assets-Assist client with set up on platform / FIX API

Cyberjaya, Selangor, Malaysia

• Specialized in CHESS, APAC, CREST, Euroclear & Clearstream• Monitor and manage International settlement activity across multiple markets• Provision of a high level service to the International trading desks and oversight team in the U.K., providing regular trade status updates as determined by the SLA between the groups• Liaising with internal department FX, Funding, Corporate Action to conduct BAU• Effective failed trade management to prevent revenue, client and reputational impact• Act as a recognized point of contact for clients on settlements query, communicating effectively to promote a positive reflection of RBC Investor & Treasury Services to the market• Maintenance of relationships with the sub-custodian, network, Client Service and the U.K. oversight team• Taking ownership of outstanding/potential issues, taking a continuous involvement in resolution• Effective escalation of issues that may have an adverse effect on the performance of the department and the services provided to both external clients and internal departments• Maintain strong working knowledge of market settlement practices• Ensure all inbound queries are investigated and resolved in a timely manner• Providing a constant focus on process improvement opportunities.• Maintain performance to the agreed Key Performance Indicators (KPIs) and published Service Level Agreements (SLAs)• Manage reconciliation breaks to ensure CASS regulation is complied.

Kuala Lumpur, Malaysia

- AdWords content review & quality analysis for APAC Chinese Market- Trainer for internal team member - Handling quality reporting by weekly and monthly to business operation manager- Undertake ad hoc assignment

Puchong, Selangor, Malaysia

Sitiawan, Perak, Malaysia

Managing invoice, data entry, and handling business transactions.