Wei Er Ho Email & Phone Number

Singapore

• Serve as the primary technical support contact for Enterprise Customers, addressing complex issues and providing tailored solutions to optimize their use of Cloudflare products.• Provide technical support through various channels, including calls, tickets, and live chat, ensuring timely and effective resolution of customer concerns.• Leverage in-depth knowledge of Cloudflare's product to diagnose and resolve technical challenges, minimizing downtime and enhancing customer satisfaction.• Work closely with technical and sale teams to address intricate issues and contribute to the continuous improvement of Cloudflare’s services and customer support processes.• Effectively communicate with customers, both verbally and in writing, to ensure their needs are met and they have a positive support experience, while maintaining a focus on clarity, empathy, and problem solving.• Identify potential product issues through patterns and customer feedback and escalation.

Singapore

• Support Pay-As-You-Go Customer of technical issues they face using Cloudflare products or their deployments.• Acts as the primary point of contact for customers, providing technical support and resolving issues promptly via Community, Tickets, and Live Chat.• Collaborated with other team to address technical challenges and contribute to the seamless operation of Cloudflare's global distributed network.• Successfully communicated with customers in writing, prioritizing their needs and ensuring a positive customer experience.

Remote

• Manage and Execute Marketing Strategies for SMEs clients.• Maintain social pages and profiles of SMEs clients.• Plan and Curate social posts graphics and copies.• Create and maintain Shopify ecommerce stores for clients.• Influencer management and marketing.• Website development using CMS. • Search Engine Optimisation.

Singapore

SMEs Go Digital - Stakeholder and Partner• Manage and Execute SMEs Go Digital Outreach Communications and Marketing Plan• Maintain print, video and digital collaterals including presentation slides, brochures, fact sheets, case studies, website & intranet content, newsletters, ads and info kit• Assist and Support IMDA's participation in trade shows, partner & industry events• Recommend enhancements and improvements to administrative processes, outreach and stakeholder engagement initiatives• Manage and support incoming enquiries regarding the SMEs Go Digital Programme• Manage and support IMDA’s events for vendors and industry partners

Singapore

• Manages restaurant’s Facebook, Instagram, and other social media accounts.• Engage various online advertising outlets to increase exposure of restaurant.• Sell restaurant as wedding/meeting venues to prospective clients.• Conceptualise themed weddings and catering.

Singapore

• Processed more than 5000 applications, from members, with membership team.• Members outreach and relationship management.• NTUC membership database management.

Singapore

• Manage up to 100s of inbound and outbound emails per day.• Draft official letters to be sent to original insured.• Maintain Income Motor Insurer System.• Manage emails and evidences sent in by original insured.• Help coordinate volunteer’s day and created a video regarding internal customer services.

Singapore

• Conduct site inspection to ensure there are no mosquito breeding grounds.• Door to door inspection of HDB and Condo units for (potential) breeding grounds.• Manage and distribute campaign collaterals.• To spread anti-mosquito breeding message to residence.

Singapore

• Creation of project specifications for CAPEX.• Assist cluster manager to manage portfolio of 10 buildings ranging from car showroom to offices.• Assist in management of contractors.(Security, building, cleaners, landscape and others.)• Site inspection for possible repair, maintenance work, and fire hazards.• Re-organised filing system for service reports.

Bachelor Of Science - Bs, Information & Communication Technology

Master Of Science - Ms, International Business Administration

Bachelor Of Science (Honours) In Business And Management, Business, Management, Marketing, And Related Support Services, Honours

Hotel And Leisure Facilities Management

Activities and Societies: Diploma in Hotel, Leisure, and Facilities Management. Majoring in Facilities Management.