Wei Er Ho Email & Phone Number

Singapore

• Serve as the primary technical support contact for Enterprise Customers, addressing complex issues and providing tailored solutions to optimize their use of Cloudflare products.
• Provide technical support through various channels, including calls, tickets, and live chat, ensuring timely and effective resolution of customer concerns.
• Leverage in-depth knowledge of Cloudflare's product to diagnose and resolve technical challenges, minimizing downtime and enhancing customer satisfaction.
• Work closely with technical and sale teams to address intricate issues and contribute to the continuous improvement of Cloudflare’s services and customer support processes.
• Effectively communicate with customers, both verbally and in writing, to ensure their needs are met and they have a positive support experience, while maintaining a focus on clarity, empathy, and problem solving.
• Identify potential product issues through patterns and customer feedback and escalation.

Singapore

• Support Pay-As-You-Go Customer of technical issues they face using Cloudflare products or their deployments.
• Acts as the primary point of contact for customers, providing technical support and resolving issues promptly via Community, Tickets, and Live Chat.
• Collaborated with other team to address technical challenges and contribute to the seamless operation of Cloudflare's global distributed network.
• Successfully communicated with customers in writing, prioritizing their needs and ensuring a positive customer experience.

Remote

• Manage and Execute Marketing Strategies for SMEs clients.
• Maintain social pages and profiles of SMEs clients.
• Plan and Curate social posts graphics and copies.
• Create and maintain Shopify ecommerce stores for clients.
• Influencer management and marketing.
• Website development using CMS.

Singapore

• SMEs Go Digital - Stakeholder and Partner
• Manage and Execute SMEs Go Digital Outreach Communications and Marketing Plan
• Maintain print, video and digital collaterals including presentation slides, brochures, fact sheets, case studies, website & intranet content, newsletters, ads and info kit
• Assist and Support IMDA's participation in trade shows, partner & industry events
• Recommend enhancements and improvements to administrative processes, outreach and stakeholder engagement initiatives
• Manage and support incoming enquiries regarding the SMEs Go Digital Programme

Singapore

• Manages restaurant’s Facebook, Instagram, and other social media accounts.
• Engage various online advertising outlets to increase exposure of restaurant.
• Sell restaurant as wedding/meeting venues to prospective clients.
• Conceptualise themed weddings and catering.

Singapore

• Processed more than 5000 applications, from members, with membership team.
• Members outreach and relationship management.
• NTUC membership database management.

Singapore

• Manage up to 100s of inbound and outbound emails per day.
• Draft official letters to be sent to original insured.
• Maintain Income Motor Insurer System.
• Manage emails and evidences sent in by original insured.
• Help coordinate volunteer’s day and created a video regarding internal customer services.

Singapore

• Conduct site inspection to ensure there are no mosquito breeding grounds.
• Door to door inspection of HDB and Condo units for (potential) breeding grounds.
• Manage and distribute campaign collaterals.
• To spread anti-mosquito breeding message to residence.

Singapore

• Creation of project specifications for CAPEX.
• Assist cluster manager to manage portfolio of 10 buildings ranging from car showroom to offices.
• Assist in management of contractors.(Security, building, cleaners, landscape and others.)
• Site inspection for possible repair, maintenance work, and fire hazards.
• Re-organised filing system for service reports.

Bachelor Of Science - Bs, Information & Communication Technology

Master Of Science - Ms, International Business Administration

Bachelor Of Science (Honours) In Business And Management, Business, Management, Marketing, And Related Support Services, Honours

Hotel And Leisure Facilities Management

Activities and Societies: Diploma in Hotel, Leisure, and Facilities Management. Majoring in Facilities Management.