During the office renovation, I was crucial in planning and executing the design and construction of the office IT and security infrastructure. I also provided advanced, cost-effective technological solutions to effectively address internal and external customers' needs.Additionally, I actively contributed to business development by developing an application solution to enhance business operations and service productivity. My responsibilities included:• Pre-sales and Post-sales support, including Project Management • Evaluating and procuring various products and solutions to ensure reliable and secure business operations• Reviewing customer requirements and providing reliable and secure solutions to meet their business needs, such as preparing a Bill of Materials, costing, proposal, and detailed solution design.

Excelled in customer service by demonstrating products effectively, persuading purchases, processing returns, and consistently achieving top sales awards and monthly targets. Skillfully managed backroom logistics, organized shipments efficiently, and upheld high housekeeping standards. Additionally, contributed as an active member of the Joint Health and Safety Committee, ensuring a safe work environment.

My successful track record includes designing, planning, and implementing wired and wireless network infrastructures for various establishments. From hospitals and polyclinics to universities, banks, hostels, warehouses, shopping malls, schools, bus depots, MRT networks, and elderly homes, I've demonstrated my adaptability and versatility. My comprehensive migration plans, project schedules, and management strategies have secured IT and network infrastructure tenders in critical sectors such as transportation, healthcare, commercial, education, and logistics, further highlighting my ability to navigate diverse environments. I've also installed and configured voice-over IP and video conferencing systems, showcasing my versatility in handling different technologies. My projects, including IT asset management, network and server infrastructure, CCTV and access control, environment monitoring systems, and data center design, have been meticulously executed, ensuring high system performance and reliability.I successfully designed, deployed, and provided onsite technical support for the wired and wireless networks and guest captive portals for significant MICE events across Singapore's exhibition halls. My job involved ensuring a seamless wired and wireless internet connection for all users, thereby maintaining all exhibitors' and users' operational efficiency throughout the event.I proactively delivered comprehensive onsite and remote technical support to our managed clients by preemptively identifying and addressing potential issues detected by our network monitoring systems. I am highly experienced with our IT service management ticketing systems. I efficiently resolved tickets, updated the problem knowledge base, and coordinated with the ticket originator, ensuring quick solutions to maintain uninterrupted business operations.

I am the key person building the new IT Systems Integrator and Internet Service Provider division. I played a pivotal role in obtaining a service-based operator license in Singapore, enabling the resale of internet and voice services. I significantly contributed to the Smart Nation's Above Ground Project, focusing on integrating vital technologies like temperature and humidity sensors and Wi-Fi access points for IoT sensors and CCTV Cameras. My key projects included designing and deploying Wi-Fi prepaid and Linux Asterisk VoIP prepaid systems across Singapore and the islandwide installation of Cisco and Aruba access points. My responsibilities also encompassed copper and fibre cabling design and implementation, managing IT equipment inventory, overseeing project deployments, and providing comprehensive end-user training, support, and post-sales maintenance.

While in Wee Guan, I successfully presented and secured our new division's (Geenet) license to become a service-based operator license for an internet service provider, focusing on delivering prepaid voice calls and WiFi internet services in Singapore. I designed and deployed the centralized prepaid billing system for voice and data services. Additionally, I was responsible for designing the WiFi and network infrastructure specifically for dormitories, aiming to provide these services to residents living within these buildings.

I successfully led the design, deployment, configuration, and management of the network infrastructures for the Class A Building Towers 1 and 2 BMS networks in Singapore, utilizing Dell Force 10 and HP Procurve switches. My key projects included developing a sophisticated data center monitoring system that tracked elements like switch and node monitoring, power and cooling. I also managed the IT and network system designs for various infrastructure projects, integrating services like IPTV and WiFi. Additionally, I designed a WLAN network for the museum's streaming applications using Aruba and Alcatel equipment. I was responsible for designing data centers with advanced access controls and supervising data center cabling for fibre and copper.