Howell Selburn Email & Phone Number

Campbell, California

Provides excellent customer service to enhance customer satisfaction at the podium and concession stands. Answer questions related to the customer experience. Has trained employees in some areas of concessions.

Milpitas, United States

Wireless Lifestyle. 2015 – Present Retail Sales Associate •Created customer loyalty by Assisting customers in choosing the right wireless products, plans and promotions. •Responsible for cash drawer, closing out at the end of shift, involving the manager if a shortage was found. •Maintained store appearance.

Assisted Various Developers with testing their Apps prior to submission to the App Store.

Sunnyvale, Ca.

Assisted my Mother as needed, driving her to Doctor's Appointments, Helping to do Errandsand with any other needs as they cropped up.

Responsible for the test cycle of a video game; Tester by writing test plans based on the design document, customizing and managing thebug database (Test Track Pro), coordinating the work assignments for a group of two toeight testers, running black box tests on each new build released to Q.A. and presentingregular status reports to management and the producer/executive producer.Proofread program text and manuals for proper American English usage, legalcopyright/trademark requirements and console terminology requirements.

Tested over 30 video game titles on various video game consoles (Nintendo GameBoyAdvance, Nintendo DS, Nintendo GameCube, Sony PlayStation 2, and Microsoft Xbox) and PCs.; Responsible for providing phone and email technical support to customers for variousvideo game titles on the PC Platform, including troubleshooting network and operatingsystem related issues. Assisted in CQC testing for Command and Conquer Renegade (PC).

Monitoring servers to report outages to the I.T. department, calling UUNET if necessaryto hard restart servers, also maintained servers remotely, via software. Responsible for providing technical and standards support to customers.Assisting customers by helping them resolve disputes. Monitoring system activity to prevent hackers from disrupting service.Hosting chat rooms to foster a sense of community among the chat room users.Coordinating the computer forum events information with the hosts and special eventsstaff to ensure advertising was in place and that the event ran smoothly.

Monitoring servers to report outages to the I.T. department, calling UUNET if necessary to hard restart servers, also maintained servers remotely, via software. Responsible for providing technical and standards support to customers.Assisting customers by helping them resolve disputes. Monitoring system activity to prevent hackers from disrupting service.Hosting chat rooms to foster a sense of community among the chat room users.Coordinating the computer forum events information with the hosts and special events staff to ensure advertising was in place and that the event ran smoothly.

Diploma, Audio Engineering

Diploma, Music