Front Office Manager
• Oversaw day-to-day operations of front desk, bell/valet, room service, and maintained high ratings on Google reviews and publications, such as: Condé Nast Traveler • Hired and trained new team members, as well as staff scheduling and drafting of policies and standard-operating procedures to ensure efficient operations • Worked closely with the General Manager and Director-of-Rooms to ensure the staff meets the high expectations of our valued guests utilizing the Forbes standards of hospitality • Completed payroll and balanced accounting issues, such as: open folios and clerical errors • Resolved escalated, guest-relations issues when necessary