Smart Homes Made Simple

Assistant Store Manger OperationsHR Role:Directly supervising 58+ employeesTraining employees and supervisors and execution of weekly strategiesInterviewed, job offers and hiredOrientation and new hire paperworkInvestigations to resolve any personnel issues.Audited Retention of recordsScheduled and facilitated district trainingDeveloped training outlines for employeesOperations:Audit all inbound and outbound transactions.Reconcile purchase ordersOrdering of all product in storeAudit compliance of all company standards for continuous improvementProvide leadership and solicit employee involvement to maintain high standards.Provide ongoing safety trainingBuilding and Technology MaintenanceProcess inventory counts and reconcile shrink issues

Over 89 EmployeesExecuted employee reviews and worked with department heads to ensure proper feedbackBudgeted and planned weekly sales goalsResolved install issues with vendors and 3rd party contractorsmerchandising seasonal sales Build company’s on-line presence with cooperate officeresearch pos discrepancies on Special OrdersHeld Meetings with home buyers and contractors to sell complete home upgradesAchievementsIdentified a need for online services access in store Designed in-store kiosk for customers to utilize online servicesTrained employees on offering online services to customers. Increased online sales by $67,000.

9 years managing a $40 – $50 Million Store; Directly supervising 158+ employeesTraining employees and supervisors and execution of weekly strategiesInterviewed, job offers and hiredOrientation and new hire paperworkInvestigations to resolve any personnel issues.Audited Retention of recordsScheduled and facilitated district trainingDeveloped training outlines for employeesCustomer satisfaction / experience and Store management Answering Customer concerns and resolving feedback issuesConduct HR and Store policy Walks to ensure compliaYearly Cycle Physical Inventory (HART, Regis, Western)Merchandising tasks for Ad set Merch Audits pricing, farming, Adset, planograms, and functionalityPlanned and executed Self merch AreasFollowed up with store maintance issues and scheduled repairsTrained security teams Ran multiple district inventories and followed up with store managers on action plansCoach and train employees to reduce return and exchanges.AchievementsMultiple titles - Customer Experience Specialty Coach, Operations Specialty Coach, Product Process Specialty Coach*Specialty Coach Trains Others In the District. Also Trains all New Manager Hires In These Areas*Designed ,created, and implemented the Lab - an improved customer service model currently used in all Best buys store.5 Time Best Of The Best for Inventory ControlGrand Opened 2 stores, Relocated 1