Lorik Hoxha Email & Phone Number

South Moravian Region, Czechia

Brno, South Moravia, Czechia

As a Web Product Owner at SolarWinds, I drive the development and optimization of digital products, with a strong focus on delivering exceptional user experiences and aligning with business objectives. My role involves collaborating with cross-functional teams in product strategy, design, and development.- Partner with design, engineering, and marketing teams to define product requirements.- Working closely with UX teams to enhance user interactions and streamline user journeys.- Collaborate on roadmaps development that effectively align with overall business strategies and objectives.- Facilitate/Participate on Agile ceremonies throughout the development lifecycle - SDLC.- Serve as the primary point of contact for stakeholders, integrating their feedback into product iterations.- Manage team backlog and project management processes to ensure effective prioritization & delivery.- Perform user acceptance testing to ensure that products meet user needs and quality standards.

Brno, South Moravia, Czechia

During my time as a Business Analyst at SolarWinds, I supported the product and development teams in our CMS migration from Sitecore to ContentStack by gathering and documenting requirements for a smooth transition, with a strong focus on content modeling. Additionally, I contributed to the redesign of the existing UI library, enhancing the user experience across our digital platforms.

Brno, South Moravia, Czechia

In this role, I collaborated with client account administrators to analyze their business requirements and implement tailored solutions within the platform. Customized user accounts and workflows, optimizing system performance to enhance operational efficiency. Provided expert guidance on OpenAir API integrations and business process improvements, ensuring seamless alignment with client needs. Authored documentation and technical resources for SuiteAnswers, enhancing user support and knowledge sharing. Developed and delivered training materials to enhance platform understanding and adoption.

Brno, South Moravia, Czechia

In my role at AT&T, I managed complex user-account services and the CRM platform, significantly improving customer satisfaction scores. I provided expert product support, troubleshooting a wide range of technical issues and reducing team resolution times by 15%. By delivering effective solutions, I ensured high levels of customer satisfaction and enhanced service delivery.

Kosovo/Albania

-Played a crucial role in establishing the collective's vision and strategic direction. -Managed client relationships and delivered tailored branding solutions, which led to increased client retention. -Created impactful visuals for advertising campaigns, enhancing engagement and reach. -Ensured consistent brand messaging across various marketing materials, fostering a cohesive brand identity.-Built strong relationships with clients, ensuring their needs were met and expectations exceeded, contributing to sustained business growth.

Kosovo/Albania

-Acted as the heartbeat of marketing initiatives, driving efforts to elevate brand presence and engage audiences. -Conducted market research to identify trends and consumer preferences, transforming data into narratives that guided campaigns.-Crafted marketing materials telling a consistent brand story, with every touchpoint leaving a lasting impression. -Coordinated events and promotions, breathing life into the brand and creating memorable experiences.

Albania

Coordinated logistical operations and talent casting for various productions. Developed shooting day plans to maximize resource efficiency. In post-production, executed color grading and sound effects including licensing, collaborating with directors and producers to achieve impactful visual and auditory outcomes.

Master Of Arts - Ma, Product Management

Bachelor'S Degree, Computer Science

High School Diploma, Nature Sciences

Activities and Societies: Marathon of Mathematics School Day Program