Hiten Patel Email & Phone Number

• Led and was responsible to help teams to gain knowledge of Scrum, Agile theory, methodology, techniques, best practices. Help team to understand how to organize work and goals around sprint estimating/sizing, planning.
• Led 2 PODs for TDI-DRCP (TD Insurance Data and Reporting Centralized Platform) program.
• Led 2 PODs for ITS Enterprise Currency Factory program.
• Experience with both, the 'New Ways of Working Together' and 'Next Evolution Of Work' scaled framework.
• Coached team members on use of JIRA tool for exporting data points to help identify execution work and address their reporting needs, that helped increase their efficiencies on Day to day actives.
• Demonstrated Servant Leader by helping the team to recognize their critical impediments/blockers and create safe environment for teams to freely raise/escalate challenges.

Toronto, Canada Area

• Intake engagement for assessing and resourcing of business/TS sponsored CTB/RTB Technology development projects. Coordinate and facilitate ITS resourcing, providing cost estimates, performing Risk Management and ITS.
• Led and put in place our OFFSHORE TATA India resource team – Developing/overseen from team structure setup to job role training, all of which was conducted in-person on location.
• A critical and key contributor to maturing ITS processes for the SPSD Segment organization by assisting the development of those processes into an automated and agile workflow within SN. 2.0.
• Performed release management role, led discussions in negotiating to help maintain integrity of the business application and of the infrastructure environment, being delivered to production (ie. FATCA, Wealth.
• Negotiated and often led discussions working through project issues- identifying the issue, understanding the solutions, and weighing out the risks associated with them, to help stakeholders go forward with a workable.

Toronto, Ontario, Canada

Technical lead role implementing distributed Tier 1-2 projects for the Wealth, Wholesale, and US Web Services Infrastructure/Applications. Provide a consistent level of support across Dev into Production for successful delivery of our business applications. Ensuring Operational requirements are met, validation of performance and availability.

Toronto, Canada Area

• Technical lead role implementing distributed Tier 1-2 projects for Corporate and US TS Line of Business. Provide a consistent level of application support for changes across from Dev into Production for successful.
• Led in process improvement initiatives, and developed strong working relationships between the relevant development, implementation and support teams.
• Facilitate discussions to define and develop the Que management role, as well as the App Deploy intake/engagement flow of new work by facilitating value added discussions and creating and documenting.

Toronto, Canada Area

• Implementing and testing application-tier deliverables for server-based applications into pre-production and production environments, ensuring operational and governance requirements are met, including validating.
• QA responsibilities including all aspects of Non-functional testing. (Both Operational and Performance)
• Assisted with planning, documenting and validating business application's Disaster Recovery solution.
• Ensure application operations requirements are setup to ensure 24/7 availability, and smooth transition to operations teams.
• Facilitate meetings with technology teams, infrastructure project managers & business owners to address major production issues, review project requirements & coordinate implementation activities.

Toronto, Ontario, Canada

Implementing and testing application-tier deliverables for server-based applications into lower Pre-Pat environments (Dev/Sit/BAT), onto Unix/Windows platforms., as well as providing testing support for the Pre-Pat environments.

Toronto, Ontario, Canada

Supporting /building out new server builds, decommissioning of old servers

Pmp Exam Prep

Computer Programing Diploma, Computer Software Engineering