*Responsible for maintaining and updating of the e-commerce websites, ensuring all images, content and other marketing materials are correct.*Responsible for the maintenance and implementation of the pricing strategy.*Conducting competitor analysis to identify new growth and high margin SKU’s to stock.*Reviewing product performance and propose actions to maintain the momentum of bestsellers and improve slow sellers.*Collaborating closely with the buying, sourcing and logistics teams to drive e-commerce sales growth, brand development, advertising conversion, and align with the business’s overarching strategy.*Encompassing different administrative related tasks for e-commerce platforms, specifically Amazon, eBay and own websites.*Administrating eBay and Amazon account across several Amazon markets, including managing product listings, FBA inventorymanagement and planning and scheduling promotions, in addition to handling any general administrative issues.*Other duties as assigned by the line manager.

*Supported the store manager in merchandise and maintaining the store.*Opened and closed the store based on rota /shift.*Served and advised customers’ payments, complaints, returns, and refunds.*Managed the deliveries and stock to gain sales targets and goals.*Handled the till and cash operation.*Trained new hires.*Reported to senior management for further business development.

*Operated and managed websites and social media pages.*Planned, executed, and monitored monthly digital marketing calendar.*Instructed and assisted the creative team to prepare and deliver visuals offline and online marketplace.*Uploaded products/posts and wrote product descriptions/captions on e-shops (website and social media).*Attended customer calls and provided necessary response with proper information.*Handled the entire process of order fulfillment.*Prepared and informed daily, weekly & monthly sales reports to the accounts department. *Responded to complaints from customers and gave after-sales support when requested.*Stored and sorted financial and non-financial data, and reports in electronic form.*Act as a coordinator among vendors and management for further business development.*Monitored the entire team's progress, identified shortcomings, and proposed improvements.

It was a self-financed online shop as a pilot project as test on Daraz (one of the largest e-commerce platforms in Bangladesh) during the pandemic time.Daraz shop link:https://www.daraz.com.bd/shop/mauve-wave/?spm=a2a0e.pdp.seller.1.3fe9XqrqXqrqDk&itemId=180999958&channelSource=pdpFacebook page link:https://www.facebook.com/mauve.wave.bdkey things I did for Mauve Wave• Did market research before starting the online shop.• Determined the online shop name as Mauve Wave, created the logo, started the Daraz shop and Facebook page.• Dealt with the suppliers and invested to purchase the necessary stock (products).• Worked on product photography, SEO and content development, stock management, SKU listing on website.• Prepared and executed marketing plans. Such as, created weekly and monthly promotions, and bundle offers.• Performed to fulfill the orders. Such as, received, processed, packed, and delivered the orders.• Provided customer service. Such as, attended calls, replied to quires and reviews, provided sales after service. • Monitored daily sales and maintained accounts, online banking weekly and monthly basis.

*Act as a coordinator among web developers, digital agencies, photographers, and management.*Ensured marketing plan and meetings were set every month with the web developer.*Followed up on the designer and manufacturing team.*Followed up on product supply chain and product line to meet the production deadlines.*Kept track of the supplier's promised issues mentioned in contracts and their deliveries.*Kept records of all versions of drafts and reviews; communicated the comments among related parties.*Used practical knowledge of social media marketing to coordinate among related parties.*Provided necessary support for campaign and product shoots.

*Managed and operated E-commerce/ online business in Bangladesh and Nepal markets.*Performed as key account manager of third-party E-commerce (Daraz) platforms.*Managed Amazon businesses account; worked with the team for product listing and order fulfillment.*Content development, product posting, and stock management for online sales. (websites, social media)*Followed up on order fulfillment and logistics (order delivery).*Followed up on customer service queries (exchange, return & cancel).*Planned weekly/monthly sales meetings to increase sales.*Prepared daily/weekly/monthly boosting budget based on sales targets.*Shared ideas with the creative design/ photography team and finalized the quality output.*Took care of social media advertisement and media buying.