Overseeing multimillion dollar IT infrastructure modernization program consisting of four projects including architecting blueprint design for next generation data center operations and multiple cloud environments, data center cloud workload migration & data center consolidation, and infrastructure stabilization.

Contracted to help stabilize and modernize infrastructure.• Transitioned 28 on-premises servers to a Flexential-based private cloud with managed infrastructure services and BaaS in 90 days.• Increased IT resiliency by establishing DRaaS with a real-time secondary recovery site in North Carolina.• Spearheaded the transition from an on-premises Exchange server to Microsoft 365 in 45 days.• Led infrastructure modernization efforts to reduce technical debt including the installation of an SDWAN, replacement of core and remote switches, and implementation of firewalls for corporate headquarters and all remote sites.• Enhanced IT service level by reducing employee onboarding from a two-week average turn-around to one day by implementing Microsoft Intune, creating a "new hires" coordination process with Human Resources, and creating an "off-the-shelf" device inventory and par-level monitoring to improve process.

Assisted with operational and technology functions. Developed project plan for multi-location consolidation of on-premises ERP environments to a private cloud-environment. Conducted business process reviews and re-engineered ,critical manufacturing processes to increase efficiency.• Implemented change methodology for cost tracking leading to real-time reporting of cost overruns resulting in efficient mitigation strategies.• Evaluated revenue recognition methodology and changed from a cost-based approach to a milestone approach, reducing end-of-month closing time and simplifying project cost tracking for program management.

Oversaw Revenue Cycle Management and IT operations, managing over $850 million in A/R. Supervised over 200 FTEs with 7 direct reports. Led executive strategic planning sessions with CEO and private equity Board members. Collaborated with C-suite leadership to ensure KPI's were maintained. Executed business strategies for growth and revenue cycle enhancements. Analyzed and reported monthly financial and operating data for key internal and external stakeholders. Implemented Salesforce across the enterprise and developed strategic workflows for front and back-office operations.• Cleaned up uncollectible accounts that reduced AR days (>400 to 240) allowing for greater concentration of effort on collectible accounts.• Developed monthly KPIs and dashboard for transactional processing and error rates for Billers, Collectors, and Payment posters.• Created hybrid staffing model for onshore and near-shore resources resulting in a $1.2M operating cost savings.• Developed a standardized RCM approach for onboarding new practices to reduce cost and work effort by using Salesforce to tie front and back-office operations.• Architected and developed web-based customer portal to streamline intake process for claim data inputs to minimize billing efforts and biller error rates. • Developed monthly analytics to monitor payor reimbursement to ensure optimal reimbursement for clients. • Architected and developed web-based customer portal for streamlining intake process and claim data inputs and integrating to Salesforce and medical billing system.