Hetal Patel Email & Phone Number

Wembley, Gb

London, England, United Kingdom

London, England, United Kingdom

• Supporting consultant and project management team in identifying optimal solution to client requirements.• Aiding account managers and project managers in implementation of new clients and their various schemes.• Loading and configuring flex (Zest), total reward statements and employee saving sites for clients using in house and third-party system.• Creating, processing and maintaining process and data templates to manipulate incoming data files from client.• Testing system and providing support to client user acceptance testing for implementation and renewal projects.

London, United Kingdom

• Creating excel spreadsheets to prepare and upload data to Oracle JDE for product management.• Collecting, organizing and analyzing complex data from multiple sources to produce price comparatives.• Manage on-going and ad-hoc analysis or data requests from business stakeholders• Amazon ASIN analysis for comparatives between listings• Product database management• Amazon ASIN cleansing for all D-link listings to ensure a primary identifier is highlighted• HQ liaison for new products ensuring all listing requirements for Amazon and internal database are received• Optimising and automating internal processes

London, England, United Kingdom

• Product pricing analysis• Product database management• Margin assistance analysis reports providing a through understanding of claims made by European offices• Report Management via QlikView and Salesforce to provide insight to both product managers and senior management• European Business Unit sample management• The design scope and build of key reports to provide insightful analytics across all product ranges.

London, United Kingdom

• Efficiently handling press team sample requests• Conducting hypothesis led analysis on products• Managing outsourced Campden process which effectively compared qualitatively and quantitively newly launched M&S products against the market• Product report management• Conducting category wide product testing (meals, desserts, frozen)• Organised press shows and forums to announce new product launches.• Optimizing and automating internal processes as well as tracking and analyzing campaign performance and user satisfaction.

London, United Kingdom

• Inventory management via Quantum, covering all categories within the fresh foods department.• Liaising with various supplier for fresh foods category as well as confirming depot order changes.• Report management via SAP business objects, covering the likes of seasonal data comparisons as well as specific category comparisons to provide insight.• Daily category sales monitoring via CUBE platform provides the team with an insight as to how each category performed the previous day.• Being a part of the daily category meetings (Fish) allowed myself to showcase how the category is performing and suggest improvements that can be implement to allow better performance.

London, United Kingdom

• SIT and UAT environment testing & administration(Mobile App and Desktop App)• Defect tracking via HP ALM system allowed the team to track defects at various levels and monitor interactions that other users have also had.• Create scripts within ALM system to allow fixes to be tested before implementation.• Tririga user setup and administration • Liaison with external system support teams (IBM, TCS) to cover any major platform updates or defect fixes that maybe implemented.• Cost management document integration into Tririga system.• Training users on the Tririga system and creating the user documentation system.• Simple Compliance UAT testing, to allow insight into document/data retention ability whilst the main Tririga database was under development.

• Daily QA on four different sites, to ensure that product banners, checkout facilities and pricing all was working fine and matched any updated made.• Liaise with suppliers for all different sites and ensure that stock updates are delivered to the operations team on schedule.• Creating, uploading and maintaining sku's across all relevant sites.• Liaising with IT team to ensure proper function of site features and back end database. Image editing and updates for items both old and new.

The responsibilities of this role included product image editing, this was not limited to only new images but also product images that were already live on site. • Creating, uploading and maintaining sale sku’s. • As the external team liason (Suntec) I needed to ensure that any requests sent to them arrived back in a timely manner and were completed to our set standard. • Upgrading and maintaining the teams’ computers. Updating and creating category templates and database. Testing and releasing app plugins for the team to increase editing efficiency.

• Responsibilities included dealing with company clients viz – the funding organisations, to ensure smooth delivery of contracts. • Client profile and certificates update on student database (PICS).• Examination body liaison (EDI, Edexcel) to ensure clients are properly certified for security and other courses. • Management and tracking of client applications to SIA. • Selling courses to customers and referral organisations.

A collaborative writer in an up and coming e-publishing company

Assisted owner of shop in all aspects of retailing, from inventory management to, customer service & security to, planning delivery of all news literature to over 200 households through a team of between 4 and 6 part time employees

I was volunteering at the library to help the elderly with their computer lessons. This did help me reinforce many of the things that I had been learning at the time; it also gave me a chance to help others. Through this period of time I had been teaching them how to use MS Word, Excel and the internet in general. This whole experience gave me great experience in developing listening and communications skills, as well as dealing with a broad section of human behaviours and culture.

This was my work experience, which I had undertaken at a pc retailer on Tottenham court road. My roles included ensuring that customer service was kept at a given standard as to ensure sales, management of stock, working at the cash machine

Diploma In It Law And Management, Information Technology

Bsc, Business Information Technology

A Level, Single Business, Double Business, Product Design

Activities and Societies: Common Room Prefect, Cricket Team, Library Assistant

Tefl 100 Hours Course

50 Hours - TEFL Course 30 Hours - Grammar Course 20 Hours - Video Course