Hai Phan Email & Phone Number

Santa Clara, California, United States

• Deploying and maintaining new Data Center infrastructure• Racking, stacking and wiring servers, power distribution units, and switches• Monitor, diagnose, and resolve complex network and computer system issues• Maintain an up-to-date knowledge of network administration and firmware integration• Submitting RMA to equipment manufacturers and shipping and receiving gear to and from remote locations and vendors• Submitting and tracking remote work requests and managing server and component inventory• Conduct inspections on power and cooling systems to ensure they are operational and efficient• Diagnosing and repairing hardware and performing upgrades, integrations, rebuilds and other projects as needed• Debugging network, hardware, and Linux OS related issues

Fremont, California

• Create a suitable servers and switches environment for customers by racking/stacking servers, cabling, assembling all server hardware components, and setting up network switches for SSH access.• Install and configure software and hardware components of servers and networking equipment.• Resolve systems and hardware related issues involving a wide variety of servers and networking equipment.• Perform quality assurance checks on all servers, switches, and racks before shipping them out to customers. • Travel out of State/Country for rack deliveries & on-site support.• Lead Migration projects for customer on-sites.

Newark, Ca

• Verify project to ensure all necessary products are not damaged and missing. • Collect data information from equipment (Serial Number, DRAC/MAC Address).• Racking/stacking/patching network switches and servers. • Labeling and dressing cables into rack according to company standards. • Successfully coordinated server and network migration with collocation customers and led physical migrations during scheduled maintenance windows.

Newark, Ca

Contracted at FusionStorm.• Racking and cabling of servers, storage and networking devices. • Reorganizing and maintaining existing systems, including hardware replacement and troubleshooting.• Maintain accurate inventory of work tools, equipment, and devices.• Button up completed rack and install remaining misc. equipment then transfer rack to Quality Control for inspection.

San Jose, Ca

Contracted at Apple Inc.• Racking/stacking, updating and configuring hardware in a large data center. • Utilizing a database to record company assets. • Installation and maintenance of the structured cabling system.• Perform operational maintenance tasks (SFP installation, cleaning and inspecting fiber bulk head and patch cables).• Assist with on-site troubleshooting on devices that are down or not accessible by end-users through ticketing system.

San Jose, Ca

• Create schematic drawings on how to assemble server rack to use as work aids for employees. • Assemble and program PCB (Printed circuit boards).• Provided technical troubleshooting support based on operating system knowledge (LINUX).• Program operational maintenance tasks (i.e., software updates, firmware updates, hard-drives repair and testing).

Mountain View, Ca

Contracted at Google.• Cataloged and maintained litigation hold assets according to Google’s IT security standards.• Imaged corporate IT hardware and repaired hardware components of failing systems (DRAM/DIMM).• Performed shipping, receiving and inventory management.• Maintained inventory of assets to meet client’s IT asset lifecycle requirements using CAMP (Corporate Asset Management Program).

San Jose, Ca

Contracted at Cisco, VMware, Juniper, Sony, SanDisk, AMD, Groupon, Inovant/Visa, EMC, NetApp, Netflix, Polycom, FireEye, SugarCRM, Omnicell, Valin Corporation, and more.• Performed disconnect and reconnect of servers, workstations, monitors, peripherals, etc. • Racking/stacking/patching network switches and servers. • Cable managed fiber and copper cables in server rooms according to a client’s established standards.• Communicated with project manager to tailor IT services to client’s needs.

San Jose, Ca

Contracted at Netflix.• Support the day-to-day administration of all desktop computing.• Perform installation and routine maintenance of desktop, laptops, and servers.• Assist in periodic, off-hours support, upgrades, and changes to network devices.• Deinstall and reinstall all external components of a large variety of computers.

Mountain View, Ca

Contracted at Google.• Complete tasks efficiently in order to fulfill production quotas.• Review and correct other department member's work.• Ensure that all tasks are finished to specified requirements.• Maintain confidentiality about document information and work.

Business Administration - Marketing

Associate Of Arts - Aa, Liberal Arts - Business And Cis Emphasis