Senior Managing Engineer (Ransomware & Incident Response) Leading complex engagements, guiding clients from crisis to full restoration.-Client Engagement & Project Scoping: Lead client interactions to define incident scope, objectives, and expectations for each restoration project.-Strategic Planning & Restoration: Guide initial discovery, documentation, and create a clear, actionable restoration plan.-Cross-Functional Collaboration: Facilitate daily meetings with clients, forensics teams, and internal engineers to prioritize objectives, track progress, and address any issues.-Technical Leadership & Mentorship: Oversee and support multiple engineering teams, ensuring efficient objective prioritization, process documentation, and resolution of complex engineering challenges.-Client & Stakeholder Liaison: Serve as the primary point of contact for clients and forensics teams, managing and responding to high-priority requests throughout the restoration process.-Escalation Management: Act as the primary escalation point for other Engagement Leads, providing guidance and support as needed.-Training & Development: Design and maintain interactive Azure labs to enhance employee training and skill development.

Managing engineer leading multiple engagements working directly with the clients and forensics teams to develop a clear path to full restoration for Ransomware or Incident Response.-Conduct scoping calls with clients to define the incident scope, objectives, and expectations of each engagement. -Leading the initial discovery, documentation, and planning a path forward to restoration.-Daily meetings with clients, forensics, and internal engineers to prioritize objectives and resolve any issues.-Managing multiple teams of engineers to prioritize objectives, document processes, and jump in to solve any engineering challenges that we may run into.-Primary point of contact for client and forensics for any priority requests

Lead engineer managing the team throughout the entire recovery process.-Daily meetings with clients and forensics to provide key updates and come up with action plans throughout the engagement. -First to dive into the environment, Coming up with a full scope of the infrastructure to develop action plans based on priority and severity. -Delegating tasks to all other engineers on the engagement.-Training and documentation for critical processes -Reporting and constant communication with clients to follow project plans to competition.

Working directly with forensics teams to deploy Extended Detection and Response (XDR) applications to lock down and rebuild environments securely using the following skills:-Disaster Recovery-Threat Hunting-Server Rebuilds-Active Directory Recovery-Virtualization Rebuild (vSphere, ESXi, Hyper-V, Azure, AWS)-Log collection and analysis -Security application deployments (GPO, SCCM, Intune)-Hardening of environment by correcting firewall configurations, AD, 365, Azure, Windows Defender policies and much more.

Global Infrastructure engineer working with in all Xplor businesses to develop standardization for policies, procedures, and other technologies to help unify all the environments together as a global company.

Senior engineer for Atlanta HUB supporting over 350 employees responsible for:-Multiple 365, Azure/local AD tenants-Hyper-V & ESXi Environments-Windows & Linux server administration-Windows & Mac management, setup, and support-Security-Meraki network-Mitel-SalesForce Administration-Employee onboarding-Employee security training/risk assessments-Equipment provisioning & configuration.-Backup and Disaster recovery-Asset management-Local office IT Support

-Lead engineer for onboarding 2 of our largest client with over 100+ employees each in the staffing industry.-Dedicated onsite engineer for one of our Medical clients where I was responsible for all IT tasks ranging from End user support, Server/Networking administration, and HIPPA Compliance risk management.-Provide Remote and Physical end user support for around 35+ Partners ranging from 50-400 employees each. -Deploy, configure and maintain servers and data in Azure Cloud-Design and deploy Azure Backup and other Confidential backup solutions for Azure-Planned, implemented, and maintained Windows Active Directory, Office 365, and Azure AD-Configured, Deployed, and Managed Cisco Meraki, Dell Sonicwall, and WatchGuard firewalls.-Deployed and managed back up solutions (Veeam, Azure Cloud, and Storage Craft)-Deployed and managed multiple VOIP solutions (Ring Central, Elevate UC, Mitel)-Assisted multiple clients with migrating their legacy systems into 365 and Azure.-Provided Onsite dedicated support for 3 of clients in multiple fields (Sales, Medical, and Recruiting)-Develop and implement new processes and provide documentation and training if needed-Trained new employees on our tools, procedures, and overall customer service.

-Provided Tier 1&2 QSR support for Burger King and Krystal franchises,covering over 800 stores nationwide, with a 95% SLA adherence rate.-Conducted PCI compliance evaluations and implemented corrections for500 stores belonging to the GPS, Goldco, and Toms King franchises.-Maintained accurate logistics records of RMA tracking information,resulting in a 15% increase in equipment and parts delivery accuracy.-Created and documented resolution procedures for recurring supportincidents, resulting in a 30% reduction in resolution time.-Installed, updated, and repaired computer hardware and softwareprograms, resulting in a 25% increase in system performance.-Diagnosed and resolved network issues including LAN, WAN, and VPN resulting in a 20% decrease in network downtime.

-Led and managed the Tropospheric Scatter Communications team,consisting of 10 personnel, and oversaw equipment and operations.- Analyzed BIT/BITE diagnostics to isolate faults in the Line ReplaceableUnits, resulting in a 30% increase in equipment reliability.-Maintained the team's database and ensured its accuracy, resulting in a20% increase in data integrity.-Provided hardware and software support and troubleshooting, resultingin a 25% reduction in system downtime.