Long Hoang Email & Phone Number

Saint Peter, Mn, Us

St Peter, Minnesota, United States

Responsibilities include: Providing informal counseling; Implementing treatment plans; Observing and documenting client behavior; Encouraging client participation in program activities; Providing security and verbal and/or physical crisis intervention.

O'Fallon, Missouri, United States

· Perform L1 Application Support services on a 24x7x365 basis globally.· Monitor applications and be a key stake holder in Customer Incident and Change Management Process.· Regularly perform data analysis to determine Customer’s program performance and identify areas of improvement· Enter all incidents and service requests into Customer’s Service Management tool· Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.· Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.· Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.· Increase quality of work through streamlining of processes, reducing incident counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.

Apple Valley, Minnesota, United States

Under general supervision, but in accordance with established policies, procedures and regulations, worked predominantly with daily consumer loan servicing functions for Wings Financial consumer lending department. In addition, provided support and backup to the title and consumer loan processing areas. Regular tasks and expectations included but not limited to:• Process daily functions including posting payoffs and payments; member inquiries; payment reversals; interest adjustments• Providing assistance to staff and members with loan questions and account maintenance• Drafting and providing payoff statements for consumer loan products including home equity loans• Completing verification of deposit requests• Answering calls that are routed to the Consumer Lending Department and directing to the appropriate staff member or department• Responsible for the timely and accurate preparation and completion of departmental reports• Responsible for timely and accurate general ledger account balancing• Researching account inquiries and providing a solution• Monitoring and ordering of department supplies• Handling of skip a pays that require manual processing• Preparing documents for loan modifications, satisfactions of mortgage and other lending related documents• Supports and provides back up for processing of consumer loans, including the indirect loan program, as well as the instruments used to secure said loans in a timely manner in accordance with policies, procedures and regulatory requirements.• Assisting with the completion of additional loan administration tasks as needed• Support Wings Financial CU deposit and loan products, programs and goals.• Meet individual and departmental consumer loan and title procurement goals as identified in the individual performance action plan.• Assists & supports the testing of new processes and system upgrades• Cross sells credit union products and services

Apple Valley, Minnesota, United States

Under the payroll of "The Right Staff" employment agency, provided seasonal work for the increased collateral processing demand.

Vinh, Nghe An, Vietnam

• Oversaw data entry and grading for entrance exams and scholarship applications. Served as interpreter in important meetings. Provided training sessions regarding use of technology to faculty members.• Mediated disagreements and improved cooperation between the administration and international faculty members. • Co-authored and translated orientation guides for new international faculty members. Provided rapid in-class support and contributed to the increase in job satisfaction of international faculty members.

Hanoi, Vietnam

• Provided advice on US college options and assistance on the completion of admission and financial aid applications for prospective students.

Hanoi, Vietnam

• Taught SuperKids courses to children aged 5-12 and pre-intermediate business English courses to adults.

Hanoi, Vietnam

Assisted primary teachers in supplementary ESL classes for children aged 7-9.

Master Of Science - Ms, Data Analytics

Activities and Societies: SAS Global Forum 2019, Webster University Chamber Singers, Webster University Chorale

Bachelor Of Arts - Ba, Communication Studies And Psychological Science Majors, Music Minor

Activities and Societies: Student Senate, Nu Upsilon Gamma Fraternity, Three Crowns Curriculum, Gustavus Choir, Choir of Christ.