Heather Popio Email & Phone Number

Columbus, Ohio Area

Develop and implement strategy for guest experience and retail operations. Responsible for institutional approach to customer service, guest engagement and Conservatory operations.

Columbus, Ohio Area

Lead operational aspects of fundraising and customer relationship management for campaign raising $54m to fight poverty. Ensure customized, co-branded electronic giving platforms result in increased corporate and individual donor engagement. Plan and execute large scale events to recognize the community’s highest profile corporate donors. Ensure data integrity for all donor and pledge information, including interface between CRM and financial database, resulting in accurate forecasting, reporting, and donor recognition.

Lead strategic planning to engage and serve teen and adult audiences. Identify growth opportunities to ensure well funded, partner engaged, high-impact portfolio of programming to address community need. Prospect, develop, and manage corporate, educational, and community relationships to create programming and funding opportunities. Represent COSI in Surge Columbus, a network of Columbus’ five major cultural organizations providing a network of STEM opportunities for teens. Diplomatic leader, adept at guiding personnel through organizational change.

Administered all strategic and budgetary planning, statistical reporting, and training to ensure budget relieving volunteer support of institutional operations. Coached and supervised volunteer management staff to facilitate professional growth and improvement of COSI’s Volunteer Program. Administered all aspects of volunteer recruitment, recognition and retention, reaching underserved members of the community. Ensured smooth migration of volunteer data into new database.