Heather Pritchard

Heather Pritchard Email and Phone Number

RevOps Wizard @ Truckstop @ Truckstop
Boise, ID, US
Heather Pritchard's Location
Boise, Idaho, United States, United States
Heather Pritchard's Contact Details
About Heather Pritchard

Heather Pritchard is a RevOps Wizard @ Truckstop at Truckstop. She possess expertise in business process, javascript, sql, java, xml and 15 more skills. Colleagues describe her as "I've worked with Heather on the Planview PPM Pro Services team for 2+ years and she has been the most amazingly talented person that I've worked with. She operates at the Michael Jordan, Patrick Mahomes level compared to the rest of us mere mortals. She's wicked smart, organized, driven, and dedicated to excellence in everything she does. She's both very technical and strategic. What sets her apart though is her compassion for making her customers successful. She's kind and caring as she consults with customers, gently guiding them toward successful solutions, but she can also be firm when needed. On top of that, she's a collaborative team leader whom we all love working with and will miss her terribly. Heather is the leader you need to push your organization forward." and "I worked with Heather on the Professional Services team, where she provided exceptional service to our customers and ensured that their needs were met at all times. Heather also possessed technical skills that enhanced the team's arsenal as a whole, and made her a key contributor on refining internal processes with the Product and Engineering team. The combination of her Client Services skills and technical know-how make Heather a great asset to any Professional Services team. I would work with her again in a heartbeat."

Heather Pritchard's Current Company Details
Truckstop

Truckstop

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RevOps Wizard @ Truckstop
Boise, ID, US
Website:
truckstop.com
Heather Pritchard Work Experience Details
  • Truckstop
    Truckstop
    Boise, Id, Us
  • Truckstop
    Manager, Revenue Operations Programs
    Truckstop Nov 2022 - Nov 2024
    New Plymouth, Id, Us
  • Usertesting
    Senior Customer Success Operations Analyst
    Usertesting Apr 2021 - May 2022
    Los Gatos, California, Us
  • Usertesting
    Business Operations Specialist, Customer Success
    Usertesting Apr 2020 - Apr 2021
    Los Gatos, California, Us
  • Planview, Inc.
    Managing Consultant
    Planview, Inc. Apr 2018 - Oct 2019
    Austin, Tx, Us
    I provided implementations and services across all SaaS product lines for a mid-sized work & resource management software provider. As managing consultant, I delivered services to strategic accounts, providing high-touch service as well as overseeing smaller accounts and Professional Services staff. I had an opportunity to dip into sales in this position and excelled at both new business and upsell. I was known for being the “go-to” person within the team.
  • Planview, Inc.
    Customer Success Manager
    Planview, Inc. Oct 2017 - Apr 2018
    Austin, Tx, Us
    I assessed customers’ specific business needs to recommend best usage of Planview’s SaaS solutions, ultimately driving renewals. In this position, I emerged as a strong leader in bringing data to the forefront of the decision making process.
  • Zignal Labs
    Customer Support Manager
    Zignal Labs Mar 2017 - Sep 2017
    San Francisco, California, Us
    As the first customer support manager at a media intelligence tech startup, I was challenged to improve support intake and processes. I quickly identified the need to resolve many disparate functions and facilitate internal communications and processes. I was granted the autonomy to introduce new usages of technical solutions such as Jira and Datadog.
  • Innotas By Planview
    Community And Customer Success Manager
    Innotas By Planview Oct 2015 - Mar 2017
    Austin, Tx, Us
    I enjoyed managing a team of support professionals, handling cases as they were escalated. One of my favorite projects involved improving processes around data capture to introduce a system of assessing customer satisfaction and renewal health. In one of my customer-facing roles, I hosted monthly webinars to rollout product changes. I was a strong customer advocate for needed product enhancements ultimately driving the product roadmap.
  • Innotas By Planview
    Engagement Manager
    Innotas By Planview Feb 2015 - Oct 2015
    Austin, Tx, Us
    I quickly rose through the ranks from handling small implementations to larger more complex customers. Working with more complex customers allowed me to work cross-functionally with our Product team regarding enhancements and customer needs. I enjoyed being a regular presenter at weekly lunch & learns as I gained a reputation as a content expert.
  • Innotas By Planview
    Implementation Consultant
    Innotas By Planview Jul 2013 - Feb 2015
    Austin, Tx, Us
    I served as a project manager for remote Innotas implementations, handling anywhere from 8-12 at a time. I led customer teams (mainly PMOs) through a 90 day implementation plan to deploy them on the Innotas solution.
  • Ariba
    Consultant, Technology
    Ariba Dec 2010 - Jun 2013
    Waldorf, De
    I led multiple upgrades and cutovers, aggressive 4-day processes using SQL and Unix to upgrade applications and databases. Customers included two major oil and gas companies, a pharmaceutical firm, a major retailer and a private university.
  • Ariba
    Associate Consultant, Technology
    Ariba Jun 2008 - Dec 2010
    Waldorf, De
    I analyzed business processes to translate into custom Java code for Ariba's suite of spend management solutions.

Heather Pritchard Skills

Business Process Javascript Sql Java Xml Xhtml Eclipse Html Client Interfacing Skills Solution Implementation Ariba User Experience Customer Service Customer Support Project Management Consulting Aml Css Php Microsoft Office

Heather Pritchard Education Details

  • Georgia Institute Of Technology
    Georgia Institute Of Technology
    Computational Media

Frequently Asked Questions about Heather Pritchard

What company does Heather Pritchard work for?

Heather Pritchard works for Truckstop

What is Heather Pritchard's role at the current company?

Heather Pritchard's current role is RevOps Wizard @ Truckstop.

What is Heather Pritchard's email address?

Heather Pritchard's email address is he****@****ail.com

What is Heather Pritchard's direct phone number?

Heather Pritchard's direct phone number is +140480*****

What schools did Heather Pritchard attend?

Heather Pritchard attended Georgia Institute Of Technology.

What are some of Heather Pritchard's interests?

Heather Pritchard has interest in Web Design, Traveling, Playing Kickball, Competitive Powerlifting, Powerlifting, Typography, College Football.

What skills is Heather Pritchard known for?

Heather Pritchard has skills like Business Process, Javascript, Sql, Java, Xml, Xhtml, Eclipse, Html, Client Interfacing Skills, Solution Implementation, Ariba, User Experience.

Who are Heather Pritchard's colleagues?

Heather Pritchard's colleagues are Amber Baskett, Juli Burda, Rasheed Abdulla, Kavita Maggu, Nic Brennan, Melissa Edwards, Bridget Mills.

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