- Leading NHCX (National Health Claims Exchange) Integrations, an initiative focused on enhancing interoperability between insurers, third-party administrators (TPAs), healthcare providers, and regulatory stakeholders.- Driving the integration of NHCX APIs with in-house claims management systems to ensure seamless data flow for processing health claims in real time, improving accuracy, and reducing turnaround time (TAT). Collaborating with cross-functional teams, including insurers, hospital networks, and technology partners, to ensure compliance with industry standards and regulatory frameworks such as IRDAI and NHCX protocols.- Leading training sessions and workshops for internal and external stakeholders to ensure a smooth onboarding process and adoption of the NHCX-compliant systems.- Managing Ad-Hoc Program Management initiatives by handling dynamic business requirements, creating structured frameworks, and aligning cross-functional teams to meet organizational goals.- Spearheading system integration projects, including API-driven solutions and SaaS implementations, to streamline operations and enable real-time data exchange.- Overseeing and mentoring a team of Program Managers, ensuring smooth transitions and successful delivery of legacy and ongoing projects.- Developing and implementing best practices for program governance, risk mitigation, and progress tracking, ensuring on-time and within-budget delivery.- Analyzing performance metrics, tracking OKRs, and reporting on key program deliverables to senior leadership for decision-making.- Actively collaborating with stakeholders to align project deliverables with business objectives, ensuring high-impact results.- Driving continuous improvement through retrospectives, process automation, and the adoption of new tools and methodologies in program management.

- Leading technical program management initiatives, overseeing API integrations with insurers and stakeholders, and SaaS onboarding for the in-house claim management platform.- Collaborating with cross-functional teams to define project requirements, milestones, and deliverables.- Managing project timelines, budgets, and resource allocation for successful implementation of technical initiatives.- Implementing agile methodologies (Scrum, Kanban) to drive efficiency, enhance productivity, and optimize resource allocation.- Utilizing SQL queries to extract and analyze data, providing insights for decision-making and performance monitoring.- Implementing Robotic Process Automation (RPA) solutions to automate manual tasks, streamline workflows, and improve operational efficiency.- Collaborating with external vendors and partners to define API specifications, ensuring seamless integration and efficient data exchange.- Leveraging SaaS solutions to onboard insurers and stakeholders onto the claim management platform, facilitating easy access, scalability, and data security.- Facilitating user acceptance testing (UAT) for API integrations and SaaS onboarding, ensuring compliance with functional requirements and user expectations.- Monitoring and tracking project risks, issues, and dependencies, proactively mitigating potential roadblocks and ensuring timely resolution.

- Streamlined and optimized enrollment processes, resulting in increased efficiency and reduced turnaround time.- Implemented Robotic Process Automation (RPA) solutions to automate manual tasks in the enrollment process, improving accuracy and minimizing errors.- Led process optimization initiatives, identifying bottlenecks and implementing strategies to enhance operational efficiency and cost-effectiveness.- Utilized SQL queries to extract and analyze data, generating insights for performance monitoring and decision-making.- Collaborated with cross-functional teams to define and implement operational KPIs, tracking key metrics and driving continuous improvement.- Managed and developed a high-performing team, providing leadership, coaching, and training to enhance skills, productivity, and employee satisfaction.- Implemented quality assurance measures to ensure adherence to regulatory standards and deliver exceptional customer service.- Fostered strong relationships with internal and external stakeholders, ensuring smooth coordination and effective communication throughout the operations process.- Regularly reviewed and updated operational procedures and policies to align with industry best practices and evolving business needs.- Conducted regular performance evaluations, providing feedback and implementing performance improvement plans when necessary.- Led a team of cross-functional SMEs and managed the enrollment of the entire retail portfolio

- Developed a comprehensive understanding of the TPA (Third Party Administrator) business model, gaining valuable insights into healthcare insurance operations.- Played a key role in setting up the Robotic Process Automation (RPA) process, identifying automation opportunities and implementing solutions to streamline manual tasks.- Collaborated with cross-functional teams to assess business needs, design RPA workflows, and coordinate with IT for successful implementation.- Actively participated in process improvement initiatives, contributing ideas and implementing changes to enhance operational efficiency and customer satisfaction.- Assisted in the development and implementation of training programs for new employees, ensuring a smooth onboarding process and knowledge transfer.- Conducted data analysis and generated reports to support management decision-making and identify areas for improvement.- Acted as a liaison between different departments, fostering effective communication and collaboration to optimize processes and achieve organizational goals.- Demonstrated a strong work ethic, adaptability, and a willingness to learn and grow within the organization.

Vendor Data Management & Lead Time AnalysisProject Summary:- Successfully organized and automated vendor databases to improve efficiency and reduce errors and bottlenecks.- Conducted lead time analysis to provide valuable insights and enhance decision-making processes.Objectives:- Assist the department with day-to-day activities.- Develop a system to reduce time required for creation and maintenance of databases and to minimize data errors.- Visualize lead-time data for better understanding and analysis.Deliverables/ Recommendations:- Understood complete vendor management process.- Worked with live lead-time data and visualizations using Power BI, resulting in a 50% reduction in the time required for report creation.- Automated databases for vendor data management, leading to a time-saving of 60%.

- Managed maintenance activities for EOT (Electric Overhead Traveling) cranes in the Pot Room department.- Conducted regular inspections and preventive maintenance to ensure optimal performance and minimize downtime.- Developed and implemented maintenance schedules, ensuring adherence to safety and operational standards.- Led a team of technicians, providing guidance and training to enhance their technical skills and efficiency.- Implemented 5S methodologies to improve organization, cleanliness, and safety within the maintenance area.- Participated in Kaizen events, contributing ideas and implementing process improvements to enhance productivity and reduce waste.- Collaborated with cross-functional teams to troubleshoot and resolve mechanical issues, minimizing equipment failures and disruptions.- Conducted root cause analysis for equipment failures and implemented corrective actions to prevent reoccurrence.- Maintained accurate maintenance records and reports, ensuring compliance with regulatory requirements and facilitating data-driven decision-making.- Actively participated in safety programs and initiatives, promoting a culture of safety awareness and adherence to safety protocols.- Oversaw planning and inventory management for maintenance activities in the Pot Room department, ensuring the availability of necessary spare parts and equipment.- Developed and implemented cost-saving projects, identifying areas for optimization and implementing strategies to reduce maintenance costs without compromising on quality and safety.- Trained and mentored workers on equipment maintenance procedures, safety protocols, and best practices, enhancing their skills and knowledge.- Collaborated with cross-functional teams, including production, procurement, and engineering, to align maintenance activities with operational requirements and goals.- Implemented effective preventive maintenance programs, reducing equipment breakdowns and improving overall reliability.

Key Responsibilities- Assisted in conducting non-destructive testing (NDT) methods such as ultrasonic testing and magnetic particle inspection to detect defects in welds and materials.- Collaborated with senior welders and inspectors to perform fit-up checks, ensuring proper alignment and positioning of components prior to welding.- Participated in the interpretation and analysis of welding blueprints and technical specifications.- Assisted in documenting and maintaining accurate records of inspections, defect identification, and repair actions taken.- Contributed to the implementation of quality control procedures to improve the overall welding and fabrication processes.- Gained hands-on experience in shipyard operations, familiarizing with shipbuilding processes and working in a dynamic and fast-paced environment.

- Collaborated with the engineering team to suggest equipment design modifications for implementing piston ring phasing in an engine, aimed at improving efficiency and performance.- Conducted thorough analysis and testing to evaluate the feasibility and effectiveness of the proposed design changes.- Identified production issues and limitations in the manufacturing process, such as material handling, assembly line efficiency, or quality control.- Documented identified production issues and limitations in detailed reports, providing recommendations for resolution and improvement.- Worked closely with production and quality control teams to ensure the effective implementation of recommended solutions and adherence to quality standards.- Contributed to continuous improvement projects by suggesting and implementing process enhancements based on analysis and feedback.- Developed a deep understanding of the manufacturing processes and operations at Tata Motors, gaining insights into automotive production practices and standards.