Haroon Qureshi Email & Phone Number

● Analyzing and redesigning of business processes for taxpayer audit/exams for Internal Revenue Service (IRS) Global High Wealth and Exam line of business. Designing process hierarchy, case type, flows, epics, and user stories for survey and exam process. – Washington DC (2021-2022)● Designing BPM and RPA strategy for Pennsylvania Higher Education Assistance Agency (PHEAA) for its loan servicing business unit. Also building roadmap to redesign end-to-end business processes along with BPM/RPA tool recommendation for the agency, Harrisburg PA (2019-2020)● Reviewed business solution design for Pega implementation for USDA ezFedGrants program, and analyzed Pega backlog for current issues / enhancements in the application. Recommended fundamental process and design changes to improve the process quality and reduce the current issues log – Washington DC (2018-2019)● Designed business solution blueprint for license application processes for LFS program at California Department of Public Health. Successfully translated the process design to Epics/User stories using Pega Government Framework baseline – Richmond CA (2017-2018)● Analyzed and designed data migration strategy for USDA Grants Management Application from Pega, SAP CRM and ECC applications to SAP HANA based enterprise data warehouse. Also designed Harmonized Data Model (HDM) for end-to-end government grants reporting requirements – Washington DC (2016-2017)● Designed and implemented Pega solution (built using Pega BIX) for daily data extraction from USDA Grants application into Harmonized Data Model (HDM) and link to SAP CRM and ECC data – Washington DC (2016-2017)● Successfully implemented Pega group sales solution for end-to-end sales process at HAP – Southfield ME (2015)● Designed business solution blueprint for Care & Disease Management programs using Pega Care Management Framework CMF at Blue Cross Blue Shield of Oregon / Cambia – Portland OR (2014)

Dublin 2, Ie

● Led efforts at AIG to create an integrated Multinational Platform (“MNP”) for all line of businesses throughout the globe by working closely with Executive Management and key stakeholders. Using SFDC and Pega for maximum business value, this program roadmap consisted of key initiatives to design, develop and implement a platform that helps to seamlessly deliver integrated, market-leading advisement, risk solution and servicing offerings to AIG’s worldwide marketplace and to its global operation.● Architected a performance improvement strategy and process automation platform for Bank of America that delivered better case tracking and visibility to monitor the performance of attorney firms representing the bank in litigation. ● Led the Architecture efforts and project managed the on-shore and off-shore teams that designed a cost effective program for Blue Cross Blue Shield of Minnesota to migrate their claims processing operations to NASCO. This comprehensive process improvement effort was optimized using Accenture ADM and Pega sizing tools to develop a business rules engine (BRE) to map benefits by pre-defined business rules and a workflow management tool to map each benefit set to NASCO (BPM). ● Lead Architect and Project Manager for a strategic initiative at TD bank to automate the loan compliance process. Mastered the challenge of designing a business rules engine that works seamlessly with any application within the organization.

Schaumburg, Il, Us

● Architected a solution for Healthcare provider that consolidated multiple systems and designed an automated tool to process patients’ prescriptions that included insurance verification and payer authorization. ● Applied Pega best practices to identify and remediate poorly performing components in Pharmaceutical company's PRPC/CPM application.● Delivered exceptional results at large Insurance company by designing a reusable BPM solution in PRPC/CPMi now used for customer claims processing by all insurance company's offices around the globe.● Developed a solution platform for large Auto finance company that automated back office processes including Customer Care, Total Insurance Loss, Special Account Handling and Document Creation. ● Analyzed and improved the insurance and audit transactions for large Auto Insurance company using Pega. Participated in research (pre-inception) phase and helped the team to understand PRPC technical capabilities for process flows and intelligent routing thought a POC in PRPC. ● Architected an internal initiative to improve the processes for billing and expenses for Rulesware employees. This application is designed to improve the visibility of resources utilization by processing weekly timesheets and expense reports efficiently.

Woburn, Ma, Us

Chicago, Illinois, Us

Amsterdam, Nl

Calabasas, Ca, Us

Master Of Science (Ms), Management Information Systems, General

Bs, Computer Science