It’s a pleasure to serve the citizens of New York in matters of civil service testing.Focus on New York State Employee's rights to go on leave, helping agencies discuss staffing and testing needs and services, while answering questions from the public.Presented at Rockefeller College of Public Affairs, multiple job fairs, and legislative events showcasing civil service opportunities and benefits.

-Answer Civil Service Law related inquiries from the public and NYS agency stakeholders. -Plan exams for upcoming “exam cycles” to ensure state agencies receive the staffing planning they need to meet program objectives

Update or Create Resumes, Cover Letters, and LinkedIn profiles. I help my clients figure out where they’ve been, where they are, and where they want to move professionally. I’ve served many on a volunteer basis and 5+ clients so far that have rated my work highly. I mostly work through Fiverr the freelance app but will also accept many clients through word of mouth.

The Human Resource Coordinator provides assistance with, and facilitates, the human resource processes at the business location. This role administers employee health and welfare plans and acts as liaison between employees and insurance providers. This position resolves benefits-related problems and ensures effective use of plans and positive employee relations. The human resource coordinator makes certain plans are administered in accordance with federal and state regulations and that plan provisions are followed. This role provides administrative support to the human resource function as needed, including record-keeping, file maintenance and HRIS entry.A Human Resources coordinator multitasks through actively participating in the recruiting process, addressing employee matters with management supervision, and organizing work activities/functions for the company (ie Open Enrollment, Holiday party). This position assists in preparing and coordinating functions pertaining to employment, compensation and employee relations. Because this position has unparalleled access to an assortment of useful data, Human Resources Coordinators conduct a substantial amount of research, analysis and reporting in addition to daily tasks.

Research Administrator Responsible for servicing the individual consumers of the NYSOH/ACA marketplace, including but not limited to, assisting Medicaid individuals and families in applying for health care coverage. My responsibilities included handling special escalations that came from the normal enrollment work flow. Utilizing eMedNY, an access method used to submit HIPAA-compliant transactions to the eMedNY system via a web-based application. I answered general inbound calls and place outbound calls with the goal of increasing business, customer satisfaction, and customer retention. I followed basic procedures and scripts, using fundamental knowledge of company and project directories, services, and products to assist customers and clients. Received work via escalated queues or spreadsheets by using established processes to research and complete tasks. Creating Incidents and reports for system defects and refer it to the NY DOH for resolution/clarification.

• Processed Medicaid applications for the Family Planning Benefit Program (FPBP)• Worked in a highly productive environment with performance and quality measures.• Interacted regularly with the State Department of Health while maintaining a professional demeanor • Regularly received positive feedback from supervisor noting that am a quick learner and high performer (producing at much higher and accurate rates)• Promoted to Research Specialist on May 2016.

• Conducted background research and summarized information verbally and in writing• Wrote letters, memorandum, and press releases to various audiences including constituents• Interacted daily with constituents (in person and by phone) while preparing session calendars and legislative materials• Attended classes and learned about New York Legislative process and state operationsNormally Interns leave in May. I was asked to stay until the end of the session in June.