Heidi Ralston Email & Phone Number

Downers Grove, Illinois, United States

• Continue to support the roll out of new tools and features in Procore and take a larger role leading the roll out of new construction software pertaining to safety and field applications.• Working with other technology teams in implementing integration with project management, financial management and design technology applications such as Procore, Structionsite, Newmetrix and many more.• Identifies and escalates improvement opportunities that increase system uptime, improve technology adoption, and drive customer satisfaction. • Manages my own process: identify and execute on high impact projects, triage external requests, and make sure you bring projects to conclusion in time for the results to be useful • Making effective decisions when presented with multiple options for how to progress with the project • Provides necessary technical support relating to various applications, system-level software, and other general computing applications.• Maintains a current understanding of industry standards, current trends, and industry best practices through other professional networks and ongoing research.• Collaborates across operating companies to showcase ideas in the innovation of business processes• Scale applications

• Partners with business leaders to create and execute onboarding process for new users helping them to rapidly become proficient in using technology • Drive platform adoption and excitement among the business by demonstrating the value of the tool, encouraging best practices and sharing user “wins” across business regions.• Working with other technology teams in implementing integration with project management and design technology applications such as Procore.• Conducts analysis to determine best path for solving business problems/opportunities that may include product improvement or systems enhancements.• Making effective decisions when presented with multiple options for how to progress with the project• Responsible for the creation and implementation of business processes, workflows, documentation, reference materials and training materials for each platform.• Maintain Procore’s external records and permission templates of the directory database.• Prepare reports and dashboards, analyze data and communicate key insights and findings as appropriate to all levels of the business.• Coordinate regular meetings of a “power user group” and support improvement, testing and innovation efforts as agreed upon with the power user group.• Performing quality control on the project throughout development to maintain the standards expected.• Track and manage tickets in Helpdesk Ticketing software and escalate as needed. Provide end-user support services, communication and training for construction technologies in a responsive, effective and efficient manner.• Collaborate with internal business unit customers and their executive teams to help design, document, maintain and improve business processes related to use of the platform.

Downers Grove

Naperville, Illinois

Provides support to the CPA - Government Audit team. Types, foots, proforma and proofread audit reports, proposals and other correspondence. Processes audit confirmations.

Chicago, Illinois And Geneva, Illinois

Supported founding partner of a civil defense firm. Heavy caseload and filings. Responsible for scheduling, coordination and preparing all forms of legal documentation. Heavy dictation.

Finance And Business Studies

Education record