Oversee company's HR program in the key areas of recruitment, compliance, performance management and diversity efforts while providing a people-focused perspective. • Manage full lifecycle of hiring, from recruitment to employment to exit• Assist company leaders in developing skills to manage employees more effectively through modeling, coaching, instruction and training• Provide guidance to leadership team on matters related to talent management and employee relations• Offer day-to-day employee relations support for all team members• Mediate and resolve employee relation issues using interpersonal communication skills while facilitating collaborative problem solving strategies. • Handle employee conflicts and differences by interpreting employee needs.• Partner with and involve leadership team in all HR initiatives and participate in all staff meetings• Provide HR insights on business issues as well as an understanding of business strategy and goals• Support payroll and benefits administration with third-party vendors

Agency PlacementEmployee population of 275+ domestic and global employees fulfilling Department of Defense military contract work. Supporting the functions of :Benefits administration, onboarding, recruitment and employment, affirmative action reporting, HR reporting, compliance, HRIS, and claim resolutions for both domestic and global teams. Projects include:Completed internal audit of HRIS & benefits through Paycom; completed ACA and AAP report manually. Completed internal audit of paper recordkeeping, assuring compliance to state and federal standards and all files due for termination from filing are destroyed.Accomplished the recruitment and onboarding of 20 employees into vacancies in the first quarter including 4 overseas.

EE population of 60+ specialized staff, supervisory duties to four managers.• Provided increase of previously stagnant gross sales, with a total of a 23% increase over 4 years by with implementation of a progressive pricing strategy.• Improved annual employee retention from 60% to 92% within 2 years from continued work on our recruitment process and strategy and by implementing and supporting a radically inclusive applicant pool model.• Designed preventative training and wellness policies, dropping WC claims by 80% in a3-year period resulting in an EMR of .76, the lowest available in the industry with a cost savings of 45% ininsurance premiums. Facilitated official site and corporation dissolution in June of 2021 after reoccurring closures to comply to industry and state specific orders.

Under CEO mentorship, I managed the company's recruiting process, new hire orientations and trainings, the development of people and culture, while implementing business goals and objectives, conducting performance evaluations, and certifying payroll. • Management of a 40+ person team • Collaborated cross functionally with Payroll manager, Service manager, Event Coordinator and Asst. Office Manager.• Implemented sustainable and supportive recruitment strategies and people-focused practices including but not limited to mentorship programs and community support services.• Administered workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.

Offered professional and strategic communication with clients by phone and in-person while gaining experience in the fundamentals of HR and management.• Guided a team of 7 Technicians and trained new hires on appointment scheduling, opening, closing duties, phone etiquette, staff, and labor management, as well as generating and balancing daily revenue reports. • Communicated and collaborated with senior management to align sales goals and outreach efforts with a strategic business plan. • Processed onboarding and exit paperwork for employees as well as time off, shift change, coverage requests and commissions.

This era developed my continuous curiosity for the best croissant, cappuccino, Italian mountainside wine and leadership styles.Don't knock the tact, curiosity, communication skills and leadership qualities that come out of the service industry. We champion turning uncomfortable conversations into delightful memories for clients and growth opportunities for the team. My management style is earnest, resilient and protective.