Process & update payments received at different collection agents (Bank, Offices, Plaza, Internet, Phone Banking,SMS).Soft reconciliation (Between billing software & hard copy/database from collection agents).Bill printing and distribution (General & Corporate Clients).Prepare overdue statements for Corporate Clients.Prepare partial bill for Corporate Clients (on demand).Follow up activity of bill delivery by couriers.Set up standards for Courier performance.Based on Courier performance, continue/discontinue an existing Courier service provider.Prepare payment advice for Couriers.Bill Collector activity management.Maintain revenue integrity (Bank data, customer query & billing software).Initiate communication to banks about missing payments.Initiate payment confirmation with bank and arrange to provide uninterrupted service (Bank, Offices, Plaza Bank, Offices, Plaza, Internet, Phone Banking,SMS).Submit report to Management (Daily basis/on demand).Payment integration (Between Collection agents & Billing software).Initiate continuous development process (Intra & Inter departmental)Spokes person of Banglalion regarding any payment related policy issue of Corporate/Consumer Clients.Develop and implement customized solutions to maximize customer satisfaction/retention/bad debt minimization.Post discounts as per Company policy (Discount policy).Forward recommendations/feedback of customers to the Higher Management.Product Delivery Management (at Dealer End-through inhouse distribution channels).

Process (record and service activation) post paid bill & security deposit collection report from various collection agents of Citycell on daily basis (105 banks, 6 CCC, 512 CCP’s).Communicate, receive and process hard copy of payments from various collection agents of Citycell on daily basis (105 banks, 6 CCC, 512 CCP’s; check & delivery for adjustment).Soft reconcile with reports of collection agents with the reports generated after permanent adjustment. Execute business with different teams within the organization (CCC, CCP, CMU, Marketing, Finance).Provide total billing solution to our valued corporate clients.a. Send breakdown of numberwise total payable amounts to large Corporate Bodies (Monicopharma, Dutch Bangla Bank Limited, Unilever, BOC etc.) b. Provide bill summary, current charge, breakdown of total due on demand.c. Receive and process chqs received from corporate clients against their bills. d. Provide report on payment history/trend on demand.e. Calculate and settle old outstanding. f. Visit and explain how the customer was charged (on demand, at customer premise).Monitor and settle dues of customers at the time of closing of service (requests received from 6 CCC & 512 CCP’s). Monitor and settle dues of customers at the time of reconnection (request received from 6 CCC & 512 CCP’s).Spokes person of the department regarding any payment related issue. Spokes person of the department regarding any payment related issue of Islami Bank Bangladesh Limited.Spokes person of the department regarding any payment related issue of Corporate Clients.