Henrik Rask

Henrik Rask Email and Phone Number

Head of Customer Success @ Waitly @ Waitly
københavn, capital region, denmark
Henrik Rask's Location
Copenhagen, Capital Region of Denmark, Denmark, Denmark
Henrik Rask's Contact Details

Henrik Rask personal email

n/a
About Henrik Rask

I am deeply committed to cultivating customer loyalty, facilitating transformative experiences, leading change initiatives, and using technology to elevate the customer experience. With over a decade of practical experience in these fields, I offer a rich expertise.

Henrik Rask's Current Company Details
Waitly

Waitly

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Head of Customer Success @ Waitly
københavn, capital region, denmark
Website:
waitly.dk
Employees:
4
Henrik Rask Work Experience Details
  • Waitly
    Head Of Customer Success
    Waitly Apr 2024 - Present
    Copenhagen, Capital Region Of Denmark, Denmark
    View
  • Dixa
    Senior Director, Head Of Technical Success
    Dixa Aug 2022 - Apr 2024
    Copenhagen, Capital Region, Denmark
    Ensuring smooth customer journeys from onboarding to technical support, while driving high adoption rates, maximizing customer satisfaction and succes while minimizing churn.
    View
  • Nuuday
    Senior Director, Head Of Cloud Service & Delivery
    Nuuday Oct 2019 - Aug 2022
    Copenhagen, Capital Region, Denmark
    Agile leadership in a large team of project managers and technical staff. Working with culture and change management through employee-inclusion and new ways of working* Customer Journey Expert "preaching" CX across divisions (Tribes) Part of Tribe Management, developing TDC Nuuday's cloud solutions.Responsible for end-to-end delivery, activation and support of Microsoft Skype and Teams with various add-ons and contact contact centres (Competella, Puzzle, Zylinc etc.)*TDC was split into TDC Net and Nuuday with a clear focus on working enterprise agile. I had the pleasure to merging various departments into strong agile teams under the Nuuday brand.
    View
  • Tdc Erhverv
    Senior Director, Head Of Cloud Support & Development
    Tdc Erhverv Oct 2017 - Oct 2019
    Copenhagen, Capital Region, Denmark
    Working with transition from Microsoft Skype to Microsoft Teams. Responsible for development of new self-service portal, tools for onboarding, various product add-ons and go-to-market strategy.Implementing and operating customer-faced tools (multichannel, knowledge base, operating status etc.) and collecting data to help ensure customer happiness. Development of operating processes, surveillance, incident response and customer communications (Zendesk, Statuspage, PagerDuty etc.)
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  • Tdc Erhverv
    Senior Director, Head Of Tdc Business Service Excellence
    Tdc Erhverv Sep 2016 - Oct 2017
    View
  • Cirque A/S
    Head Of Services And Support
    Cirque A/S May 2013 - Oct 2016
    (Acquired By Tdc Group)
    View
  • Ibm
    Advisory It Specialist
    Ibm Sep 2010 - May 2013
    View
  • Mt Højgaard
    It Operations Coordinator
    Mt Højgaard Jul 2009 - Sep 2011
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  • Mondo A/S
    Change Manager & Team Lead
    Mondo A/S Jan 2009 - Aug 2009
    View
  • Mondo A/S
    Service Desk Manager
    Mondo A/S Feb 2004 - Jan 2009
    View

Henrik Rask Skills

Itil It Operations System Administration Project Management Service Desk Management Incident Management Active Directory It Management Change Management Windows Server Vmware Dns Microsoft Sql Server It Service Management It Strategy Microsoft Technologies Service Desk Management Itil Certified Virtualization Windows 7 Resource Management Help Desk Implementation Service Management Servers

Henrik Rask Education Details

Frequently Asked Questions about Henrik Rask

What company does Henrik Rask work for?

Henrik Rask works for Waitly

What is Henrik Rask's role at the current company?

Henrik Rask's current role is Head of Customer Success @ Waitly.

What is Henrik Rask's email address?

Henrik Rask's email address is ta****@****ngle.dk

What schools did Henrik Rask attend?

Henrik Rask attended Erhvervsakademi Aarhus | Business Academy Aarhus, Copenhagen Business School, Copenhagen Technical College.

What skills is Henrik Rask known for?

Henrik Rask has skills like Itil, It Operations, System Administration, Project Management, Service Desk, Management, Incident Management, Active Directory, It Management, Change Management, Windows Server, Vmware.

Who are Henrik Rask's colleagues?

Henrik Rask's colleagues are Martin Steen Nielsen, Caroline Sommer, Björn Witt, Nickolaj Faxholm Madsen, Victoria Schott, Christian Andersen Rønn, Mathias Dahlgaard.

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