Opened for learning new things and more to that fill in the gaps in my knowledge and skills learned previously. And the second but with same priority is the team that I work in. It matters.
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DeveloperJkmb Ltd.Bulgaria -
DeveloperJkmb Ltd. Feb 2020 - Present -
Software Support EngineerTek Experts Sep 2017 - Feb 2020Sofia, Bulgaria(Former HPE) Server Automation -
Customer Service Agent At Customer Success Management DivisionTek Experts Feb 2014 - Feb 2020Sofia, BulgariaWorking with a global team of 80+- Incident/interaction/ticket routing based on multiple Products basic knowledge in HPE Service manager, Salesforce and some other.- Contact and contract investigation and entitlement for the above.- Monitoring Different queues for proper dispatch actions and reacting accordingly in case of workflow accident or wrongly sent.Task balancing between team members included.- Communication with other organizational departments (technical/customer care/sales/licensing)- Mentoring, Coaching and knowledge sharing.- Responsible for ticket assignment in the team.- Research and report bugs in processes or systems that worked with.Working with customers Globally. - Communications over e-mail almost in real time. Chat and phone included.- Providing support and training with Online resources for self support.Working with Internals.- Process keeping and sharing. - Non technical processes assistance.- Business continuity assistance.- Using a Service Management system and different communication channels, keeping SLA targets. -
Networking TechicianBulsatcom Feb 2004 - Feb 2014Sofia,Bulgaria
Vladimir Kasovski Education Details
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Russian Lyceum – High School At The Russian Embassy In BulgariaDiploma Of Secondary Education- Baccalaureate
Frequently Asked Questions about Vladimir Kasovski
What company does Vladimir Kasovski work for?
Vladimir Kasovski works for Jkmb Ltd.
What is Vladimir Kasovski's role at the current company?
Vladimir Kasovski's current role is Developer.
What schools did Vladimir Kasovski attend?
Vladimir Kasovski attended Moscow State University Of Economics, Statistics And Informatics (Mesi), Russian Lyceum – High School At The Russian Embassy In Bulgaria.
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