(Former HPE) Server Automation

Working with a global team of 80+- Incident/interaction/ticket routing based on multiple Products basic knowledge in HPE Service manager, Salesforce and some other.- Contact and contract investigation and entitlement for the above.- Monitoring Different queues for proper dispatch actions and reacting accordingly in case of workflow accident or wrongly sent.Task balancing between team members included.- Communication with other organizational departments (technical/customer care/sales/licensing)- Mentoring, Coaching and knowledge sharing.- Responsible for ticket assignment in the team.- Research and report bugs in processes or systems that worked with.Working with customers Globally. - Communications over e-mail almost in real time. Chat and phone included.- Providing support and training with Online resources for self support.Working with Internals.- Process keeping and sharing. - Non technical processes assistance.- Business continuity assistance.- Using a Service Management system and different communication channels, keeping SLA targets.