Heather Rennolds Email & Phone Number

Hixson, Tennessee, United States

As the Business Office Director at Morning Pointe Senior Living, I oversee the financial operations and administrative functions crucial to the efficient functioning of our business. With a keen eye for detail and a strategic mindset, I manage budgets, streamline processes, and ensure compliance with regulatory standards. My role involves collaborating cross-functionally with department heads, fostering a cohesive team environment, and implementing best practices to optimize productivity and profitability. I am committed to upholding the highest standards of integrity and professionalism while contributing to the overall success and growth of Morning Pointe Senior Living.

Ashwood Square

As a Senior Living Consultant (Sales Director) at Ashwood Square Retirement Community, part of Resort Lifestyle Communities, I'm dedicated to helping seniors and their families find their perfect living environment while ensuring exceptional service and care.Key Responsibilities:Develop and implement strategic sales plans to achieve occupancy goals.Build strong relationships with prospects, families, and referral sources.Showcase community amenities and services to potential residents.Provide guidance and support throughout the decision-making process.

Signal Mountain, Tennessee, United States

While here, I directed fulfillment of move in commitments, apartment inventory, and attrition by analyzing data on ‎inquiry and telemarketing activity.‎ I also fostered a positive image of the community while representing the corporation at numerous public and community ‎functions.‎ Along with this, I oversaw quantifying contacts, tours, presentations, deposits, and sales to prepare weekly marketing ‎reports by using lead database software.• Achieved census targets by developing and implementing ‎robust sales and marketing plans.‎• Improved workflow and productivity by spearheading training of staff, including sales counselors and sales assistants.• Enhanced awareness of services and amenities within targeted market areas by establishing and nurturing professional relationships with prospective residents and referral contacts, including physicians, social service departments, hospitals discharge planners, bank trust officers, lawyers, and insurance carriers.

Chattanooga, Tennessee, United States

Alexian Brothers Live at Home Program is an alternative retirement option that provides its members a comprehensive Continuing Care Retirement Community experience within their own home, promoting health maintenance and wellness services. • Achieved and exceeded monthly enrollment goals while directly responsible for lead generation and lead closing. • Planned, promoted and conducted individual and group presentations on and off site. Developed the programs marketing plan for submission to budget development committee, including development of all marketing collateral, social media advertising and outreach events. • Served as front line liaison with current members relating to events, communication and community interaction in order to cultivate and retain memberships as well as acquire new ones.

Signal Mountain, Tennessee, United States

Within this job role, I conducted assessments and recommend appropriate solutions to meet customer requirements. In addition, I maintained ongoing relationships with existing customers by ensuring satisfaction and identifying opportunities.‎ I also oversaw sales operations and ensured continuous follow-up to maintain prospect interest and commitments. It is worth mentioning that I ‎coordinated and implemented monthly prospect and referral source activities in collaboration with sales team members and community management.• Met monthly sales expectations by leading management, preparing sales presentations, and closing sales.• Accomplished sales calls and closed sales to enhance occupancy levels and revenue production in line with marketing and corporate plans.• Drove satisfaction and established effective relationships with prospective residents and families to accomplish sales and revenue annual goals.

Signal Mountain, Tennessee, United States

In this role, I initiated effective communication and seamless coordination with movers, decorators, and external ‎construction contractors to enhance growth.‎ Along with this, I ‎ developed sales activities and assisted the sales team to increase sales growth and achieve revenue goals. I also carried out the analysis of new/existing residents’ moves while ensuring efficient coordination and transition. Supported residents in choosing interior finishes and upgrading apartments.• Negotiated approvals to facilitate new resident move-ins by liaising between sales, finance, facilities, and wellness departments.• Increased brand visibility and potential business growth by engaging in sales and marketing events, including seminars, open houses, trade shows, and community events.

Chattanooga, Tennessee, United States

Responsible for introducing cutting-edge technology to clients through creative sales of business machines and document management software. Created, coordinated and presented sales seminars and training classes. Established strong relationships within a diverse client base, acquiring new clients and retaining existing ones. Consistently met sales goals on a monthly and annual basis.

Chattanooga, Tennessee, United States

Facilitated communication and served as point person for all levels of the organization involved in the sales cycle, from warehouse staff to C-level leadership, ensuring seamless flow of order fulfilment. Managed multiple business processes including sales support, order entry, delivery coordination, leasing packages, equipment billing and website content.

United States

Bachelor Of Science In Business Administration & General Managment, Business Administration And General Management

Bachelor Of Science In Business Administration & Human Resource Managment, Business Administration And General Managment