Heather Collins Email & Phone Number

Chattanooga, Tennessee, Us

• Partnered with CEO and Executive leadership team to create and implement human capital programs to improve employee performance and increase client satisfaction, as well as employee engagement• Restructured HR organization and implemented a robust people strategy for EMJ and its family of companies to align with businesses and support operations globally, reducing departmental expenditures by 30% in first year• Served as executive lead for company’s national and global COVID-19 crisis management and response team• Provided senior level strategic review and thought on all benefits programs and providers, reducing broker spending • Led company-wide reorganization and efficiency efforts, recognizing salary and cost savings in excess of $3,000,000• Led RFP and Review Process for 401k Fiduciary and Payroll Outsourcing, resulting in training for committee members, creation of retirement committee charter, and 25% fee savings to participants• Drove mentoring program, leading to largest number of mentor-mentee pairings in program’s history• Led the selection and execution of the Gallup culture/engagement surveys, gaining executive buy-in for bi-annual short surveys and business unit meetings, aligned with objective setting and mid-year reviews• Reduced turnover from 37% to 19% in 18 months• Managed IT Department, expenditures and technology projects• Steered People (HR) participation in two large subsidiary divestitures

Memphis, Tn, Us

• Named a Best Place to Work in Environmental Consulting (Zweig White) – 2010 and 2016• Acted as a trusted senior leader with proven credibility and ability to express opinion at all levels• Aligned and drove EnSafe’s talent activities, including performance management, skill forecasting, and organizational development; maintained cost-per-hire below industry average • Provided leadership in workforce strategy, total rewards, training, operational, and technical HR services for an organization that grew 60% over a three-year period • Managed the cost of fringe programs, with a total budget exceeding $3 million annually• Led committees to revamp EnSafe’s annual Profit Sharing Plan and to reorganize management roles• Served as the chair for the Compensation, Investment, CEO Search, and Charitable Donations Committees• Identified and implemented an HRIS system (Workforce Now) for the organization, including the development of support materials and necessary company-wide training• Conducted HR Due Diligence for all potential acquisitions, identifying costly liabilities • Oversaw special projects, including Memphis Complex Renovations, involving a $2.8 million budget and selection of vendors for furniture and interior design

Memphis, Tn, Us

• • Named a Top 25 Best Small Company in the US to Work for - 2004, 2005, 2006 and 2007• As a part of upgrading the firm’s HR policies and procedures, developed company-wide 360 performance appraisal system (online), which was implemented for all employees• Recruited and staffed positions at all levels and oversaw all aspects of benefits and compensation management and renewals totaling approximately $1.5 million annually• Served as strategic sounding board and advisor to executive management group, as well as being a member of the Management Committee overseeing day-to-day operations

Madrid, Spain, Madrid, Es

• Conducted needs analysis and evaluated external training providers as part of the development of a company-wide management training program which served over 400 employees• Developed HR training programs and curriculum with topics ranging from sexual harassment prevention, diversity awareness, and interviewing skills • Authored policies and procedures manual, as well as employee handbook, thereby providing guidance on employee issues and disputes, including disciplinary actions• Wrote all company-wide communication, including monthly management newsletter, bi-weekly company news bulletin, and quarterly company newsletter

• Worked independently from home conducting various training throughout the state (sales, coaching, management skills, personal motivation and product knowledge) which assisted sales staff in prospecting of new and existing clients• Supported all tracking and recognition programs for clients• Developed new training modules (telephone, telemarketing, First Impressions and Time Management) which assisted staff with relationship building

• Facilitated classes for customer service and order entry for Catalog and Magazine Departments• Designed and implemented new classes and manuals for use throughout the company• Trained other training specialists, supervisors, liaisons and support staff• Worked extensively with management and programmers on system enhancements• Provided all HR support during training (time and attendance, counseling, progressive discipline and performance review)

Master’S Degree, Adult Education: Concentration In Hr, Training And Development

Bachelor’S Degree, Communication Studies

High School, College Prep

Bachelor Of Arts - Ba, Communication And Media Studies