Hriday Singh Email & Phone Number

Delhi, India

Gurugram, Haryana, India

Gurugram, Haryana, India

Leading Regional Operations: Overseeing the operational performance of hotels in all the regions, managing a team of Regional managers and Area managers, and ensuring that hotels meet or exceed performance targets.Strategy Development: Developing and implementing strategic plans for all regions, working with the senior management team to align business objectives and maximize operational efficiency.Performance Management: Developing and implementing performance management processes to monitor and improve operational performance, including KPIs and metrics tracking, and ensuring that hotels are meeting or exceeding performance targets.Quality Management: Ensuring that hotels maintain high-quality standards and comply with local regulations and industry best practices.Revenue Management: Developing and implementing revenue management strategies to optimize pricing and maximize revenue across hotels.Customer Service: Ensuring that hotels provide exceptional customer service and a positive guest experience, addressing guest complaints, and resolving issues in a timely manner.Talent Development: Developing and mentoring Regional managers and Area managers, promoting teamwork and collaboration to achieve business objectives.Collaboration: Collaborating with cross-functional teams, including sales, marketing, and finance, to drive business success and support company-wide initiatives.Reporting: Providing regular reports to senior management on regional performance, including financial performance, KPIs, and other relevant metrics.Regenerate response

India - Mp

Mumbai, Maharashtra, India

Delhi

Hotel Expansion• Contributed to scaling up the OYOs supply and expansion in the north region. • Scaled up 40% of net rooms against the north region target. • Taking full ownership of the Hotel's Transformation to OYO with the help of supply, transformation and central team.• Planning and execution with different stakeholders for the smooth hotel lives and achieving the region's expansion target. Operations Management • Driving the Guest experience, OPEX Management and weekly P&L and Occupancy Reports.• Achieved all the city targets- OPEX reduced by the 20% Guest experience increased by the 25%. Daily Operation review conference call with General Managers to discuss the city performance in key inputs and output matrix, new central process and projects. • End to end driving the Process optimizing and helping General Managers to achieve their targets. Leading the OFC team and setting up the discipline through by revenue and Mystery audits and increased the REV Par 30% and 20% of occupancy.• Led the Food sale and Asset Monetization project and increased contribution margin by 20%. • Staff Hiring and Deployment with Talent Acquisition team for the Delhi and Noida city. Vendor Management• Helped to research, vet and onboard new vendors, set up contracts and reduced the OPEX cost by 35%. Managed vendor contracts and relationships in a collaborative manner to maximize cost & service effectiveness.

New Delhi Area, India

• Coordinated and launched the opening of 4 different clusters in Delhi. (Dwarka, Chattarpur, Mahipalpur and South Delhi)• Directed all day to day hotel operation of 350 Rooms and Scaled up the portfolio of from 1.5Cr to 2Cr per month and handled the top 4 Townhouse of south Delhi. MOM increase in NPS (from 45% to 85%), revenue (10%avg MOM growth) contribution margin from 5% to 10%, Audits (from 40% to 80%), and reduced the Opex cost 30%.• Managed Hotel operations, including hiring, coaching and mentoring team of 70 Hotel Managers and Guest Relationship Executives.• Introduced the fix MG lease options and increased the 20% ancillary sale through MICE and café. • Contributed the generating OTA revenue through by having the top ratings over on MMT, Trip advisor, Agoda, and booking.com. • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each Hotel.

South Delhi, Delhi, India

• Managed day to day operations of the Banquet and Handled multiple banquets in the Delhi cluster.• Introduced the MICE set up in OYO and operated this successfully with 1cr of revenue. • Organized the approx.150 events including social and conferences and contributed 50% of revenue.• Onboarded the local wedding vendors and introduced the fix MG system in the city and secured 25% of Net profit. • Helped in the collaboration with wedding.in and worked together and achieved the revenue targets. Executed banquet contracts, secured deposits and structured pricing for events.

Kaushambi, Uttar Pradesh, India

Al-Ain, Abu Dhabi, United Arab Emirates

Gurgaon, India

Gurgaon, India

New Delhi Area, India

Master Of Business Administration - Mba, Business Administration And Management, General, Persuing

Bachelor'S Degree, Hotel Management And Travel Management, 2

Bachelor Degree in Hotel and Travel Management.

Btec Hnc From Edexcel London, Aviation Management ,Travel Management & Hospitality Management

12Th With Geography,History And Poltical Science, Geography,History And Poltical Science, 1St