Humberto Rinaldi work email
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Humberto Rinaldi personal email
Born in Brazil to Japanese and Italian immigrant parents, I made a career out of hospitality. Also had the privilege of undertaking the marketing role in high-end shopping malls. Owned a small company that successfully managed luxury properties in the beautiful city of Rome, and still contribute to short-term rental business and the SAAS industry.
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Ae Team Lead EmeaGuestyMalmö, Se
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Account ExecutiveGuesty Mar 2022 - PresentMalmö, Skåne County, SwedenHelping to provide cutting-edge SaaS solution for the hospitality industry throughout Europe
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Key Account ManagerYour.Rentals Mar 2020 - Mar 2022Malmö, Skane County, Sweden• Managed Key Accounts B2B in Italy, Portugal, and Greece, fostering loyalty with Property Managers and owners to boost visibility and performance on Sales Channels.• Conducted Data Analysis to identify opportunities and strategies, especially during the pandemic, resulting in an 85% client retention rate and portfolio growth.• Assisted Sales with a 60% Conversion Rate and developed new strategies for outbound initiatives. -
Property ManagerHumberto Rinaldi Srl Feb 2015 - Mar 2020Rome Area, Italy• Managed luxury short term rentals and B&B properties in Rome and Santa Maria di Castellabate, overseeing marketing, pricing, content, and operations.• Achieved an average annual occupancy rate of 87% across all properties, with a high return on equity ranging from 20% to 25%.• Received excellence awards from OTA's, including being recommended by Booking and achieving Airbnb's Superhost status.
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Marketing SupervisorIguatemi Empresa De Shopping Centers Feb 2014 - Dec 2014São Paulo- Responsible for Customer Service, Loyalty Program and follow up Marketing campaigns;• Developed training programs for operational team (a team with 35), leading to top efficiency among departments.• Executed major brand events within mall areas, including Chanel, Gucci, and Tory Burch.- Key participant of “Iguatemi One” and its CRM, a 50.000 customers luxury loyalty program. Responsibilities ranged from meeting new clients, assisting Marketing Team to engage new partners to the program -
Marketing CoordinatorShopping Vila Olímpia Aug 2012 - Feb 2014São Paulo Area, Brazil- Responsible for Customer Service and follow up Marketing campaigns;- Developer of training programme for the operational team (15 direct employees), in order to reduce staff turnover and delivery great service;- Key role in the program “10/10 Smile”, achieving twice the number of positive feedbacks on Social Media channels compared with the same period in the previous year;- In charge of publicizing, expand ,(+ 120%) and meet new clients for the benefits programme “Programa Empresa” and its CRM, connecting Shops of the mall and employees from companies to enjoy exclusive discounts. -
Guest Services ManagerHotel Unique Nov 2009 - Mar 2011São Paulo Area, Brazil- Responsible for all Guest Relations and Concierge departments;- Developer of procedures to enhance the operational service in several areas;- Supporter of the Revenue Management Project with strategies to assist the Sales and Revenue Manager in the up selling and cross-selling campaign. -
Guest Services CoordinatorHotel Unique Nov 2008 - Nov 2009São Paulo Area, Brazil- Creator of the Concierge department, enhancing guest experience and achieving more focused service;- Responsible for training and develop opportunities in all Front Office departments, resulting in better standards and service
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Front Office ReceptionistHotel Hassler Roma Sep 2007 - Nov 2008Rome Area, Italy- Check-in and Check-out procedures, among billing duties and Master Bills;- Responsible for checking future reservations and ensure that any request willbe met with the Guest Relations and Concierges;- In charge of two trainees and their apprenticeship at the reception. -
Guest Services CoordinatorThe Gleneagles Hotel Apr 2007 - Sep 2007Auchterarder, Scotland. -
Front Desk ReceptionistFasano Nov 2004 - Oct 2006São Paulo Area, Brazil -
Front Desk ReceptionistTransamerica Hotels Aug 2001 - Jul 2004São Paulo Area, Brazil
Humberto Rinaldi Education Details
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Business, Management, Marketing, And Related Support Services -
Tourism And Travel Services Management
Frequently Asked Questions about Humberto Rinaldi
What company does Humberto Rinaldi work for?
Humberto Rinaldi works for Guesty
What is Humberto Rinaldi's role at the current company?
Humberto Rinaldi's current role is AE Team Lead EMEA.
What is Humberto Rinaldi's email address?
Humberto Rinaldi's email address is hu****@****sty.com
What schools did Humberto Rinaldi attend?
Humberto Rinaldi attended Bsp - Business School São Paulo, Universidade Anhembi Morumbi.
Who are Humberto Rinaldi's colleagues?
Humberto Rinaldi's colleagues are Tal Yeoshoua, Michael Witman, Tal Sossover 🪐, Jason Martin, Rachel Bar, Jason Oliver Tico, Tharusha Amaratunga.
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HUMBERTO RINALDI DE SANTIAGO
United States
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