Humberto Rinaldi Email & Phone Number

Malmö, SE

Malmö, Skåne County, Sweden

Helping to provide cutting-edge SaaS solution for the hospitality industry throughout Europe

Malmö, Skane County, Sweden

• Managed Key Accounts B2B in Italy, Portugal, and Greece, fostering loyalty with Property Managers and owners to boost visibility and performance on Sales Channels.
• Conducted Data Analysis to identify opportunities and strategies, especially during the pandemic, resulting in an 85% client retention rate and portfolio growth.
• Assisted Sales with a 60% Conversion Rate and developed new strategies for outbound initiatives.

Rome Area, Italy

• Managed luxury short term rentals and B&B properties in Rome and Santa Maria di Castellabate, overseeing marketing, pricing, content, and operations.
• Achieved an average annual occupancy rate of 87% across all properties, with a high return on equity ranging from 20% to 25%.
• Received excellence awards from OTA's, including being recommended by Booking and achieving Airbnb's Superhost status.

São Paulo

• Responsible for Customer Service, Loyalty Program and follow up Marketing campaigns;
• Developed training programs for operational team (a team with 35), leading to top efficiency among departments.
• Executed major brand events within mall areas, including Chanel, Gucci, and Tory Burch.- Key participant of “Iguatemi One” and its CRM, a 50.000 customers luxury loyalty program. Responsibilities ranged from meeting.

São Paulo Area, Brazil

- Responsible for Customer Service and follow up Marketing campaigns;- Developer of training programme for the operational team (15 direct employees), in order to reduce staff turnover and delivery great service;- Key role in the program “10/10 Smile”, achieving twice the number of positive feedbacks on Social Media channels compared with the same period.

São Paulo Area, Brazil

- Responsible for all Guest Relations and Concierge departments;- Developer of procedures to enhance the operational service in several areas;- Supporter of the Revenue Management Project with strategies to assist the Sales and Revenue Manager in the up selling and cross-selling campaign.

São Paulo Area, Brazil

- Creator of the Concierge department, enhancing guest experience and achieving more focused service;- Responsible for training and develop opportunities in all Front Office departments, resulting in better standards and service

Rome Area, Italy

- Check-in and Check-out procedures, among billing duties and Master Bills;- Responsible for checking future reservations and ensure that any request willbe met with the Guest Relations and Concierges;- In charge of two trainees and their apprenticeship at the reception.

Auchterarder, Scotland

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São Paulo Area, Brazil

São Paulo Area, Brazil

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Bachelor'S Degree, Tourism And Travel Services Management