Hrishikesh Srivastava Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Job Title: Lead Manager / Deputy General Manager (Tech Mahindra)Duration: Since July 10thRole Overview:I am a Lead Manager / Deputy General Manager at Tech Mahindra, responsible for managing various aspects of our work for a prominent telecom brand in Australia. My role can be broken down into several key responsibilities:End-to-End Delivery Management: I oversee the entire process of delivering services, from planning to completion, ensuring client satisfaction.Revenue Management: I manage the financial side of projects, optimizing profits and financial health.People Management: I nurture and lead my team, fostering growth and teamwork.Client and SLA Management: I maintain strong client relationships and ensure we meet our Service Level Agreements (SLAs).Delivery Focus: Faults and Consumer Services: My day-to-day work revolves around managing faults and ensuring a positive consumer service experience. We measure customer satisfaction through the Net Promoter Score (NPS).Why I Love My Role:I am passionate about my role because it allows me to be part of a dynamic industry, work with great people, and directly contribute to customer satisfaction. I take pride in Tech Mahindra's commitment to excellence and look forward to connecting with others in the telecom and technology fields

Hyderabad, Telangana, India

Kolkata, West Bengal, India