- Migrating webpages from Drupal to proprietary Content Management system to enable compliance and software support.- Building Workflow automation to increase workflow efficiency by 25%

- New Business Areas Exploration- Go to Market Strategy for Precision Antimicrobials in Animal Health Sector

• Developed an NLU-based internal chatbot using Python, reducing ticket resolution time by 88.5%.• Incorporated AI and LLM models to automatically summarize customer complaint emails, enhancing response time and efficiency.• Collaborated with a cross-functional team to develop software enabling quick ticket resolution and real-time updates.

• Developed a marketing content pipeline and schedule for social media and SEO channels, improving efficiency and consistency in content delivery.• Drove 40% brand growth by optimizing social media content based on insights from marketing performance analytics, increasing audience engagement by 73% and social media followers by 120%.• Worked closely with team members to collaborate on a marketing campaign for a new product launch.

• Designed UI/UX wireframes using Figma, improving website usability by 40% and reducing bounce rate by 20% through responsive front-end development with HTML, CSS, and JavaScript.• Integrated media content to enhance user engagement and optimize the website’s functionality.• Collaborated with cross-functional teams to implement Agile methodology, resulting in the development of scalable back-end systems and streamlined workflows.

- Social Media Management- Copywriting- Content Creation