• Conduct advanced media research to filter and extract relevant insight with only key information.• Create concise and impactful summaries that align with client priorities, focusing on clarity and brevity.• Ensure quality control in both content and structure to deliver polished briefings.• Utilize tech tools to enhance efficiency and improve productivity.• Collaborate closely with management to prioritize tasks and manage workload and deliver regular updates.

• Mentored and uplifted team skills using positive reinforcement techniques, drawing from insights gained at the Fenwick Manager Academy.• Collaborated closely with the Sales Manager on a range of people activities, including recruitment, onboarding, rostering, performance reviews, and return-to-work interviews.• Utilised sales data analytics to gain a deep understanding of womenswear sales trends, identifying and maximizing sales opportunities.• Supported event planning and execution during peak weekends to successfully drive profitability and enhance the brand image.

• Maintained an organised shop floor, by delegating colleagues to key areas, recognising great service, and ensuring all customers are acknowledged in a timely manner. • Supported the team of personal stylists in creating engaging Instagram Reels showcasing seasonal fashion trends, contributing to increased online engagement and brand visibility.• Provided ongoing mentorship to both current and returning staff members, guiding them through business updates including till training, policy changes, and new brand introductions.• Demonstrated product versatility by successfully managing both womenswear and menswear departments, boosting cross-departmental knowledge and sales.