Led a team of four subordinates in HR operations, ensuring seamless service delivery and employee support for PAN India and Bangladesh EY employees.Managed end-to-end employee record creation and updates using the SAP SF Onboarding module and the SAP Field Glass Portal.Efficiently resolved employee payroll queries and processed payroll requests through the HRMIS portal, ensuring accuracy and compliance with timelines.Leveraged ADAM HCM Payroll Services to execute payroll operations, ensuring adherence to organizational policies, and statutory regulations.Monitored and resolved service requests raised via the ServiceNow (SNOW) Portal, maintaining SLA adherence, and enhancing employee satisfaction.Streamlined operational workflows, fostering improved collaboration between HR functions and technology platforms for operational efficiency.Ensured compliance with company policies and procedures,

Assisted with end-to-end recruitment process efforts, such as posting job openings, reviewing resumes, and conducting interviews.Sourcing candidates using internal databases, job postings, referrals, networking, and job portals like Monster, Dice, Naukri.com, and LinkedIn.Performed background checks on potential candidates prior to extending offers of employment.Conducted new hire orientations and onboarding processes to ensure compliance with company policies.Managed employee relations issues such as grievances, disciplinary action, conflict resolution.Analyzed compensation data to ensure competitive salaries are offered to employees.

Worked as an HR Executive, where I conducted interviews with hiring managers, screened, and sorted applicants through various domains like Naukri.com, Indeed.com, LinkedIn Recruiter, etc., to fill open positions.Attracting suitable candidates through walk-ins, databases, online employment forums, social media, etc.Assessing applicants' knowledge, skills, and experience to best suit open positions for the process in IE, such as Aakash Institute, telecom process, etc.Also, provide recruitment reports to team managers, respectively, and on employment activity.Reviewed job descriptions for accuracy and relevance to current needs of the organization.Maintained an up-to-date knowledge of labor laws and regulations related to hiring practices.

As a BDE responsible for handling 150-200 calls per day and activating 10-15 learners on our Unacademy platform, I have counseled parents and students for the platform.Provide detailed information on Unacademy’s free features and paid features to each and every learner.Used the Salesforce software to check the learner's area of interest, and upload the status of calls activity and the pre-sales activity.Created strategic and tactical sales initiatives for forward planning to meet key objectives.Identified business development challenges and customer concerns for proactive resolution.Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.