Hrithik Chhetri Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Mississauga, Ontario, Canada

As a Front Desk Project Assistant, I dive headfirst into the world of international students, guiding them through their educational journey in Canada with flair and finesse. From assisting them in transitioning to the Canadian education system to ensuring their seamless social and cultural adjustment, I'm their go-to person for all things student-related. But that's not all! I'm also the powerhouse behind our Student Council, where I recruit members, orchestrate exciting events, and keep the momentum going with regular meetings, all to create a supportive and inclusive environment.- Coordinate daily office operations, showcasing strong organizational and time management skills while efficiently managing administrative tasks and reception duties.- Utilize various software tools, including MS Office and Moodle, to optimize communication and data management, enhancing overall office efficiency.- Monitor office supplies and keep track of inventory to ensure smooth functioning of administrative tasks.- Actively engage with international students, providing orientation on transitioning to Canada and its education system, facilitating their successful social and cultural adjustment.- Manage the Student Council by recruiting members, conducting regular events and information booths, and scheduling periodic meetings.- Address complaints and conduct investigations as required to ensure a supportive and inclusive student environment- Demonstrate creativity in designing flyers and posters using Canva and curate engaging promotional materials for events, programs, and activities.- Assist with the planning, executing, and completing of student activities, events, volunteer opportunities, orientation, convocation, etc.- Maintain log reports of student activities and events by creating graphical presentations of all student life projects for audit purposes

Mississauga, Ontario, Canada

Facilitated as team co-leader by efficiently managing retail operations by delivering exceptional customer service, resilient inventory management system, and managing associates' performance. Key achievements include:- Co-led a dynamic team of 10 associates, implementing GPS leadership skills, resulting in a 15% increase in-store efficiency.- Elevated customer experiences during peak hours, providing efficient check-out services and resolving complaints for over 80 customers.- Contributed to driving monthly store sales to $885,000 through strategic inventory management across 12 departments.- Recorded and reconciled 1500+ daily transactions, summarizing store sales exceeding $45,000. Ensured accurate documentation of cash activities, contributing to streamlined financial reporting processes.

Sydney, New South Wales, Australia

As the Assistant Team Leader I was responsible for leading a team of people to assist them in identifying potential eCommerce brands to partner with them through investment and acquisition. Some of my day-to-day responsibilities included:• Ensure a seamless experience for clients and employees from Canada, USA, Australia, India, and Nepal during the onboarding of the company.• Facilitate the Chief Executive Officer (CEO) with essential support in documentation, calendar management, and efficient communication to enable focused executive involvement.• Collaborate with team leaders of various departments to coordinate training programs and policy sessions.• Contribute insights to the improvement of brand campaigns during client meetings.Some of my achievements during the tenure were:• Being promoted to the role of Assistant team leader within a year by consistently delivering exceptional performance, actively contributing to sales target attainment, and demonstrating strong administrative management skills.• Launching and organizing the “Global talent management” project, dedicated to sourcing and recruiting top talents from 3 different continents.

Australia, Sydney

My experience of working as a Brand and Marketing analyst entailed identifying new e-commerce partner prospects, generating leads and initiating meetings via prospecting. I led a team of 5 people by coordinating platforms and sales tools to build and automate prospecting partners through to the rest of the sales team.Some of my daily responsibilities included:• Generate new leads and leverage existing leads.• Identify, prospect and schedule qualified leads to have meetings with the Sales Team.• Leverage sales technologies and new platforms such as Zoho CRM and others to identify and prospect target accounts.• Manage weekly target lead generation goals.• Market trend and vertical analysis.• Competitor and founder scoping.• Investment manager and founder connecting.• eCommerce brand scalability analysis.• Content pillar content and messaging.• Provide accurate and timely updates on lead generation activity to CEO and Sales Team managers.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

I stood out by being the only intern working in the hotel's reception for the years 2019 and 2020 by showcasing excellent communication skills and providing exceptional guest experience. Some of my primary responsibilities were:• Efficiently managing check-in, check-out, and billing transactions of over $6000 per shift, providing a hassle-free experience for the guests.• Proactively approaching to anticipate and fulfil customers´ needs by actively listening and striving to understand their specific requests and preferences, ensuring their stay meets or exceeds high service standards.• Coordinate with other front office departments to streamline operations, enhance customer experiences, and ensure smooth communication and collaboration.My remarkable achievements during merely 6 months of tenure were:• Garnered positive responses from patrons through name mentions in TrustYou and Tripadvisor surveys, significantly increasing the company´s review and customer retention.• Drove sales by adeptly using upselling tactics and was awarded as top up-seller for 3 consecutive months by selling over $2000 of the hotel´s additional facilities and amenities.• Successfully managed check-ins for more than 200 customers per shift, demonstrating exceptional efficiency and a commitment to error-free processes, while maintaining high customer service excellence.

Nepal

My key responsibilities as Tour coordinator included:• Communicating with tourists to understand their preferences and needs to nurture them with services to increase customer retention.• Showcase tech expertise and demonstrate excellent negotiation skills by making reservations for accommodation, transportation, and activities like trekking, cultural tours, and adventure trips.• Provide insights about local culture, customs, traditions, and historical sites and contributed to the increase in value of the monument by detailed explanations.During my tenure, I also received exceptional comments and feedback from tourists for catering to all their needs and providing top-notch customer experience along with coordinating excellent trips and tours resulting in almost 80% customer retention and repeat visits.

Nepal

After the devastating April 2015 earthquake in Nepal, I became a part of Debate Network Nepal's mission. Initially, I assumed the role of Administrative and Finance Officer, responsible for overseeing the day-to-day operations of the non-profit organization. My duties also included meticulous management of financial records related to tournaments, projects, and programs coordinated by the outsourcing department.As my tenure progressed, I had the privilege of leading the "Shoe-Shine Campaign." This initiative was aimed at illuminating the future of children in remote areas of Nepal who had been severely impacted by the earthquake. These young minds were deprived of access to modern learning tools and had unfortunately been exploited for political gain. Through this program, we sought to provide them with the educational resources, career counselling and public speaking training they deserved while breaking free from the manipulation of politicians.My journey with Debate Network Nepal has been a meaningful one, contributing to the betterment of communities in need and promoting access to education in challenging circumstances.

Postgraduate Degree, Business Management - International Business

Bachelor'S Degree, Tourism And Travel Services Management

High School Diploma, Hotel Management And Economics