Laura Ma, Phr Email & Phone Number

California, United States

San Francisco Bay Area

For 50 years, Children’s Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 150 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home -based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level.

In addition to my role as an HR Manager, I drive initiatives to enhance talent strength, foster engagement, and position TVHC for success across the talent life cycle. Working closely with the CEO & Sr. People Operations Director, I align business strategy and organizational needs with leadership development and change management solutions.L&D:• Develop and deliver onboarding, career development, and leadership programs to empower our team's performance, innovation, and growth.• Identify skill gaps and implement learning solutions to address critical organizational needs.• Source/create learning content, training, and experiences to facilitate upskilling and continuous improvement.Organizational Development:• Support the entire performance management cycle, promoting best practices in coaching, goal setting, career pathing, feedback, and development planning.• Assess and recommend company-wide processes, tools, and practices for implementation.Engagement and Culture:• Conduct and analyze employee surveys to assess culture, engagement, onboarding, exit, and ad-hoc needs.• Enhance our onboarding program to ensure a positive new hire experience and successful role integration.

Hayward, California, United States

Accessible high-quality care for all members of the community.I collaborate with peers and management by improving the employee experience from the moment they join the organization to the moment they transition out.-Oversee Payroll-Benefits administration-Manage the offboarding process-Counsel employees and managers on performance management issues.

United States

Headquartered in Plano, TX, DZS is an innovator and market-leader in intelligent, packet-based mobile transport and broadband access converged edge solutions for the emerging 5G and 10Gig fiber-to-the-premises upgrade cycle.As a member of the People Experience Team, I provided support to all levels of the organization in all HR Functions nationally & globally.-Multi-state support to employees and leaders -Conducted exit interviews and analyzed data to better understand the best methods to retain current employees -spearheaded the performance management process (implemented ADP’s performance management tool, created training content and provided support and coaching to management -Onboarded colleagues through M&A-

San Francisco Bay Area

-Oversee the day to day HR Operations.-Provide direction and counsel to the leadership team, as well as all levels of employees to proactively anticipate, prevent and resolve a wide area of HR issues. -Provide effective coaching on a wide variety of HR related topics to all levels of management and staff.-Lead organizational development activities to develop and enhance current organizational capabilities.-Partner closely with finance and other functional organizations on a variety of business activities including staffing levels and other activities as required.-Program management in areas including employee performance, development and succession planning, and annual compensation review.-Provide individual and group training on a variety of HR tools and topics as required.-Develop retention and pro-active sourcing strategies for key skill sets-Counsel employees and managers on performance management issues. -Contribute to the support and implementation of corporate-wide policies, procedures, systems and initiatives.-Lead the Union Bargaining negotiations

San Francisco Bay Area

Provide support to all levels of the agency and in all HR functions, such as, but not limited to, HRIS, compensation and benefits administration, training and development, policies and procedures, workers compensation and unemployment processing, performance management and employee relations.Process new hires, establish and manage personnel files, ensure legal compliance, update and maintain the Human Resources Information System (HRIS). Write and revise job descriptions, employee announcements and job ads, screen resumes, schedule interviews, check references, verify employment records, and complete mandated employment records, licensing and medical clearances.Assist the Human Resources Manager in the conduct of day-to-day tasks as it relates to theHuman Resources Department.Act as point person for employees with inquires related to Leaves of Absence.Assist with the update and maintenance of the Personnel Policy & Procedures manual. Keep employees informed of all changes in personnel policies and agency procedures.Process worker’s compensation and unemployment claims accurately and timely, assist with administration of all claims/appeals.Plan and coordinate recruitment and/or job fairs; prepare job announcements andadvertisements; administer and score tests as required; notify candidates ofapplication/employment status.Attend staff meetings, specialized training events, workshops and conferences as required by the immediate supervisor and/or agency Chief Executive Officer.

- Assisting top executives and employees with HR administration, benefits, payroll and accounting issues - Facilitating HR, benefits and payroll administration, including assisting with open enrollment periods and initiatives, based on changes in compliance regulations - Working with internal departments (401(k), accounting, legal, payroll, sales, technology) to resolve complex HR issues - Supporting tenured Associates with their day-to-day client service - Participating in internal initiatives and/or projects aimed at improving the services we offer to our clients

Bay Area

Management and Executive RecruitmentHRIS Implementation SpecialistData Analyst Project ManagementManagement Training /FacilitationCoachingEmployee Engagement

Schedule and coordinate employee training.LMS administrator, and statistical design and analysis of Workplace Engagement Survey.Create class flyers/announcements/PPT presentations.Support the learning design and facilitation of an organization-wide, leadership development program delivered to all levels of management.Department’s primary point of contact.Direct employees to the appropriate training resources.Work closely with HR Director & Sr. HR Consultant on special projects.Deliver New Employee Orientation training focused on enhancing the customer service of employees including personal branding, communication skills, and cultural skills.Helped to develop tailored learning programs focused on organization effectiveness and leadership, such as: Emotional Intelligence, Leading Change, Team Effectiveness, Performance Coaching, Personality and Team Dynamics, Effective Meetings, and Transformative Leadership.Support with budget planning, monitoring budget, and variance reports.

Screening applicationsUpdating spreadsheet logsReviewing new hires paperwork

Responsible for processing daily and monthly invoicing.Responsible for designing the quarterly newsletter, as well as translating it.Provided internal customer service to various departments.Served as a back-up for receptionist as well as bookkeeper.Assisted bookkeeper with processing payment and bank depositsAssisted the H.R. department with filing and disbursement of paychecks to the right departments.Reported weekly and monthly sales reports for management meetings.Member of the Safety Committee for 3 years.

Bs, Business Administration/Human Resources

Activities and Societies: Delta Sigma Pi Professional Co-Ed Fraternity

Liberal Arts (A.A), Business Administration And Management, General