• Organize and maintain personnel records, enter new data, and update previous employee data in internal HR databases.• Review, revise, and update company policies.• Prepare various HR documents, including new hire guides, employment contracts, compensation lists, and more.• Assist recruiters, talent acquisition teams, and other HR staff with activities, such as onboarding of new recruits.• Be the first point of contact with external partners, such as insurance vendors, to ensure legal compliance.• Answer any employee queries about people or HR-related issues, and help them resolve them internally, if possible.• Create regular presentations and reports on HR metrics, such as turnover rates, retention rates, and more.• Arrange any travel accommodations and take care of expense forms by communicating between departments.• Help the payroll department by providing them with up-to-date information on all employees, including sick leaves, leaves of absence, overtime hours, work schedules, and more.• Take an active part in HR projects, such as job fairs, recruitment rounds, and more.• Manage and run the HRIS software of the organization, and make sure it’s updated.• Managing and administrating the HR budget.

● Defining food and beverage standards regarding the quality of product and service. ● Develop new concepts of service and methods to achieve compliance. ● Identifying and developing new products, equipment and amenities to enhance the product quality. ● Ensure all outlets achieve the highest standards of quality in food, service and hygiene. ● Ensure that the company policies are adhered to by all the employees in the department.

● Analysis and monitoring the departmental profitability on a regular basis and initiate corrective action. ● Handling of new team members in regards to job orientation, job description, Induction & training. ● Setting procedures and training to ensure fast and courteous service. ● Attend behavioural and vocational training in own and related work areas to enhance skills and develop multi functionality. ● Counsel subordinates in work related matters and maintain low levels of attrition. ● Conduct training sessions. ● Ensure regular training to enhance product knowledge in the department. ● Ensure personal undivided attention to each and every guest in restaurant.

• Seating the guests and taking food and beverage orders & making recommendations, suggesting pairings with particular menu items, decant bottles and serving wine.• Partnership with the chef & bartender to enhance the guest experience by providing Gueridon service. E.g.:- Deboning or carving of meats, and flambéing desserts & drinks like flamed Alaska & Flames margaritas respectively.• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.• Training and supervising staff as per SOP while simultaneously interacting with guests and showing them the ropes - everything about the restaurant’s standards, specific and signature items.• Confirm the dummy waiter is stocked at the beginning of the shift, and watch for fine details, like making sure everyone on your team swaps white gloves numerous times during the course of dinner service.• Confirm beverage stock with bartenders and check for any drink specials & 86 items & help him in doing daily inventory.• Providing assistance to the bartender in preparing the drinks orders during the crunch time and doing the bar server job as well.• Delegate tasks to busers (decoy) and housekeeping employees (hygiene) as necessary.• Maintain cleanliness of work areas throughout the day.• Making work allocation & duty roaster for restaurant supervisor.• Checking the daily attendance sheet for Asst. waiter, waiter & waitress.• Insuring personal hygiene of Asst. waiter, waiter & waitress.• Inspect the cleanliness and presentation of all china, glass, and silver prior to use.• Set tables according to the type of event and service standards.• Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees.• Ensuring company standards are compiled religiously.

• Check with guests to ensure that they are enjoying their meals and take action to correct any problems.• Stock service areas with supplies such as tea, coffee, food, tableware, glassware and linens, cutlery, and crockery and make sure that restaurant has a complete setup.• Explain how various menu items are prepared, describing ingredients and cooking methods.• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.• Get help from H.K. regarding sanitizing & cleaning duties, such as sweeping and mopping floors, vacuuming carpet, pest control & doing tidying up the server station, taking out the trash, or checking and cleaning the bathroom.• Bring wine selections to tables with appropriate glasses, and pour the wines for guests. Describe and recommend wines to guests.• Fill salt, pepper, sugar, cream, condiment, napkin containers, tray, salvers and mats.• Check for Cash flow, chequebook, bill folders, menu/menu lights, candles, KOT roll, crayons, colour book, and table wobbling, before the operation starts.• Take inventory on a monthly basis & do update the breakage.• Get the bar staged and wine chillers ready.

• Fully conversant with all aspects of the Micros System.• Takes orders from guests and repeats the orders before ending the telephone conversation.• Ensures all orders are properly taken as requested.• Delivers orders to guest rooms in a prompt and timely manner if required. • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. • Performs the function of the cashier as required. • Verifies cash received ensuring only genuine money has been collected.• Verifies all credit cards presented by guests before validating the card.• Strictly adheres to all policies and procedures issued by Finance with regard to cashiering and cash handling. • Have a thorough knowledge and understanding of all Food and Beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. • Ensures high standards of personal presentation and grooming. • Attends training sessions and meetings as and when required. • Carries out any other reasonable duties and responsibilities as assigned.

Finished my industrial training in following departments:Front Office Food & Beverage (AER Bar & Lounge)Main KitchenHousekeeping