Heather Matz Rozen Email & Phone Number

Greater New York City Area

Greater New York City Area

Northern Virginia, New York & New Jersey

• Lead and direct 6 taverns, 240 employees (including 18 managers) throughout Virginia, New Jersey and New York with net sales over $15 million to success by providing constant communication, leadership and direction• Directed, trained & managed all six locations’ General Managers, Kitchen Managers & Product Managers while continued to ensure management and staff growth and development through mentoring & continuous training.• Facilitated the largest grand opening of a World of Beer in the country to date by creating & reviewing new concepts & recipes, assisting in design & overseeing construction, market research, hiring 100+ staff and built awareness through public relations, social media, events & grass roots marketing. • Development & execution of business strategies and plans, monitoring ROI with evaluation of overall impact of execution metrics• Perform financial budgets, forecasts, data analysis, monthly profit loss calculations, cost analysis & monthly performance level analysis• Brought on to turn around the NY & NJ markets by providing leadership and direction that was never put in place, revamping the taverns’ management, marketing, retraining staff, implementing inventory control, overhauling the accounting system, instituting quality control measures, instituting new operating procedures while achieving operational performance objectives and improving employee morale. • Decreased labor costs by 29.5%, COGS by 16% while increasing sales by 17% and improved customer feedback from two star ratings to four stars• Created and implemented a complete staff training system which reduced training from fourteen days down to two days with a 99% pass rate• Identified & implemented best practices and Key Performance Indicators to manage and evaluate performance.

Deerfield Beach, Fl

• Performed due diligence on new iron ore vendors and buyers by collecting corporate paperwork, licenses, and permits effectively weeding out un-credible vendors and buyers• Managed the South American iron ore operations by coordinating on-ground operations and tracking contract compliance and logistics progress• Created financial forecasting models • Created bi-weekly project outlooks for use in strategic planning• Collaborated with team members to execute letters of intent and master purchase agreements• Created CDII Quality Control Trading operational manual • Performed audits of company’s employee expense reports• Researched and analyzed commodity prices used to correlate contract pricing• Translated contracts between English, Spanish and Chinese

Shanghai, China

International Language School• Established new client relationships between Hanbridge Humanity and foreign companies by providing corporate and program information • Assisted in the business development, marketing and human resources departments to foster corporate growth

Bachelors, International Business, Mandarin Chinese

Activities and Societies: Alpha Epsilon Phi, Business Gator Association, Gator Salsa Club, Navigators, Golden Key, Jennings Area.

Education record