Md. Khairul Islam Email & Phone Number

Dhaka, Dhaka Division, BD

Mirpur, Dhaka, Bangladesh

• Assist in the recruitment process by developing and implementing HR policies and procedures.
• Support the development of talent acquisition strategies to attract top talent.
• Support any other HR and admin-related tasks assigned by management.
• Managed staff meetings and training sessions, ensuring effective communication and collaboration.
• Coordinate and schedule appointments and meetings, including HR audits related to ISO standards (ISO 9001, QMS, ISO 14001 EMS, ISO 45001 OH&S).
• Worked closely with the HR and finance dept. to audit processes related to invoices, payments, and administrative expenses.

Jashore Office, 4th Floor, (MTB) Sheikh Hasina Software Technology Park

Sr. Customer Service Manager -Nagad, Digital Financial Service (DFS)Duties/Responsibilities- Providing support to customers using Nagad Digital Financial Services (DFS) such as mobile wallets and online payment systems, Inbound service specifications offer and campaigns.- Responding to customer inquiries, resolving issues related to account management.

Jashore Office, 3th Floor, (MTB) Sheikh Hasina Software Technology Park, Jashore

• Evaluate the efficiency, effectiveness, and compliance of existing business processes.
• Propose and implement changes to streamline processes and enhance productivity.
• Provide training and guidance to employees on the updated or new business processes.
• Developing and implementing strategies to increase overall customer satisfaction and loyalty.
• Collaborate with relevant departments, such as process, and product development, to ensure customer needs are met.

Khulna, Bangladesh

• Internship Project, Taxes Zone- Khulna | Income Taxes - Division of the Ministry of FinanceDuties/Responsibilities
• Conducted research on current income tax regulations and policies in Khulna zone.
• Recorded account information and concerns accurately in the government database.
• Promoted the correct amount of tax paid, and checked the tax returns, files, and trade licenses.
• Verified the accuracy of tax return information and ensured compliance with tax laws and regulations.
• Assisted in gathering data related to income tax filings, TIN, conducted surveys, and prepared reports on the documents.

28, Bir Uttam AK Khandakar Rd, Dhaka 1212

Acquiring Competencies for Employment (ACE) WorkshopsACE workshops are designed to equip BYLC graduates with professional skills to successfully navigate through the challenging job market.- Workshop focused on designing effective career strategy, building strong communication skills, writing professional resume, cover letter, and email, and preparing to.

Master Of Business Administration - Mba, Human Resources Management And Services, 2.72/4.00

Activities and Societies: Strategic Leadership Society: Focused on developing strategic leadership skills in MBA students. Members.

Bachelor Of Business Administration - Bba, Management, Cgpa: 2.63/4.00

Activities and Societies: Management / Human Resources Association: This association is for BBA students interested in human resources.

Higher Secondary Certificate Examination | (Business Studies), 1St Class (Scale Of 5.00)

Board: Jashore

Secondary School Certificate Examination | (Business Studies), 1St Class (Scale Of 5.00)

Activities and Societies: Honors & Awards: Winner, School-based Merit Scholarship (out of 120 participants) Board: Jashore