• Assist in the recruitment process by developing and implementing HR policies and procedures.• Support the development of talent acquisition strategies to attract top talent.• Support any other HR and admin-related tasks assigned by management.• Managed staff meetings and training sessions, ensuring effective communication and collaboration.• Coordinate and schedule appointments and meetings, including HR audits related to ISO standards (ISO 9001, QMS, ISO 14001 EMS, ISO 45001 OH&S).• Worked closely with the HR and finance dept. to audit processes related to invoices, payments, and administrative expenses.• Prepared HR audit reports and documentation, including Audit Documentational Specialists (ADS) and Corrective Action Plans (CAP) based on audit findings.Area of Expertise: Recruiting, HRM & Compliance (HRMC), Talent Acquisition & Business Development, Auditing, Social Compliance Management, People Management, BLA, BLR, VAT/Tax Training & Development.

Sr. Customer Service Manager -Nagad, Digital Financial Service (DFS)Duties/Responsibilities- Providing support to customers using Nagad Digital Financial Services (DFS) such as mobile wallets and online payment systems, Inbound service specifications offer and campaigns.- Responding to customer inquiries, resolving issues related to account management, transactions,& other services offered by Nagad.- Assisting customers with setting up and using Nagad Digital Financial Services (DFS), including providing training and guidance, Up-sales service and quantitative targets 100c/o CCQ mark.- Verifying customer identities and ensuring compliance with anti-money laundering regulations.- Keeping records of customer interactions and transactions, customer Request, complaint status to ensure and maintaining customer account information.- Escalating complex or unresolved customer issues to a higher level of management.

• Evaluate the efficiency, effectiveness, and compliance of existing business processes.• Propose and implement changes to streamline processes and enhance productivity.• Provide training and guidance to employees on the updated or new business processes.• Developing and implementing strategies to increase overall customer satisfaction and loyalty. • Collaborate with relevant departments, such as process, and product development, to ensure customer needs are met.

Internship Project, Taxes Zone- Khulna | Income Taxes - Division of the Ministry of FinanceDuties/Responsibilities• Conducted research on current income tax regulations and policies in Khulna zone.• Recorded account information and concerns accurately in the government database.• Promoted the correct amount of tax paid, and checked the tax returns, files, and trade licenses.• Verified the accuracy of tax return information and ensured compliance with tax laws and regulations.• Assisted in gathering data related to income tax filings, TIN, conducted surveys, and prepared reports on the documents.

Acquiring Competencies for Employment (ACE) WorkshopsACE workshops are designed to equip BYLC graduates with professional skills to successfully navigate through the challenging job market.- Workshop focused on designing effective career strategy, building strong communication skills, writing professional resume, cover letter, and email, and preparing to succeed in the 21st century workplace.