Heberto Rodriguez Email & Phone Number

Santiago, Cl

Santiago Metropolitan Region, Chile

Santiago Metropolitan Region, Chile

Operations team engineer: Supporting +70 teams with +600 developers in Observability, Kubernetes, infrastructure as a code, CI/CD and AWS.- Dashboard and customs alerts for business teams.- Terraform modules for instant observability and alerts.- Automatic APM agent injection via pipelines from CI/CD.- Governance for data ingest and optimaze cost for observability.

Santiago Metropolitan Region, Chile

Observability team engineer for Digital Platform and Tech: Supporting +70 teams with +600 developers in the adoption of observability with.- Dashboard and customs alerts for business teams.- Terraform modules for instant observability and alerts.- Automatic APM agent injection via pipelines from CI/CD.- Governance for data ingest and optimaze cost for observability.- Software architecture to drop rules automation for non-business hours.

Santiago, Región Metropolitana De Santiago, Chile

- Leader in implementing observability for Adobe Commerce (www.abcdin.cl).- Data query and visualization specialist with New Relic Query Language.- Development Synthetics monitoring scripts with NodeJs.- Dashboards development with NRQL: UX, Funnel & Conversion rate, Application Performance, Infrastructure, Logs and Main Checkout services and integrations.- Evangelist SRE: building SLIs, SLOs, and error budget.- Promoting continuous improvement of user experience, using Google Core Web Vitals as a reference.

Santiago, Región Metropolitana De Santiago, Chile

APM platform specialist, mainly New Relic ONE platform, focused on implementing observability projects at LATAM level to provide end-to-end visibility for client platforms.Highlights projects:Interbank, Perú:- Real user experience for Interbank APP and Interbank BPI WEB.- Full-Stack Observability (APM, Browser, Infrastructure, Logs, Nerdpacks) for Azure applications.- Full-Stack Observability (APM, Mobile, Infrastructure, Logs, Nerdpacks) for TUNKI APP.- Training for DevOps teams about New Relic ONE platform.- Business and DevOps dashboards.Gobierno Digital, Chile:- Full-Stack Observability (APM, Infrastructure, Logs) for cloud applications, mainly Comisaria Virtual.- Create Business and DevOps dashboards.Entel, Perú:- Real user Experience for Entel Empresas APP and WEB (e-commerce).- Tracking funnel and customer journey.- Dashboard management with key metrics for business, such as: Bags, Refills, Plans, Orders, etc.Grupo Sura, Chile:- Consultancy and support project on the New Relic ONE platform, supporting the performance analysis on Seguros Sura and AFP Capital WEB platforms. As well as, in the implementation of the Frontend and Backned monitoring for new Sura web.MAPFRE seguros, Argentina:- Consultancy and support project on the New Relic ONE platform, supporting the performance analysis Seguros MAPFRE platform. As well as, in the implementation of the Frontend and Backned monitoring .NET applications.El Tiempo, Colombia:-Load test project, focused on the new website of prestigious newspaper in QA environment to detect bottlenecks with visibility provided by New Relic ONE of the different layers of the platform such as different Azure services, PHP application, and others.Provida, Chile:-Load test project, focused on stressing the API consumed by the new AFP app, mainly to detect bottlenecks with visibility provided by New Relic ONE of the different layers of platform as different IBM services, application layer Java, and others.

Provincia De Santiago, Chile

Specialist engineer of Atentus services and New Relic Platform, focusing on designing observability solutions, supporting to bussiness manager team at LATAM level in process selling, sizing and implementing proof of concept of end-to-end visibility customer platforms.

Venezuela

Velar por la operatividad de la infraestructura de mensajería masiva (SMS) y otros sistemas de la empresa, detectando los problemas de manera proactiva a través de las herramientas de monitoreo, tomando las acciones necesarias para lograr la estabilidad y continuidad de la plataforma, y un buen servicio a los clientes.

Venezuela

- Reingeniería y desarrollo de nuevos módulos de aplicación web para el inventario de la empresa utilizando el lenguaje de desarrollo PHP, JavaScript, CSS y base de datos MySQL.- Atención de soporte web a clientes internos.- Participación en procesos de automatización de formatos

Venezuela

- Diagnostico y reparación de fallas en equipos de la marca samsung (Celulares, Tablets, SmartTV e Impresoras).- Actualización de sistemas operativos (Celulares, Tablets, SmartTV).- Cambios de pantallas. (Celulares, Tablets, SmartTV).

Venezuela

- Asesoría a los clientes en la compra de dispositivos, específicamente al momento de seleccionar un Notebook y/o Desktop según sus necesidades.- Utilización de las herramientas comerciales el impulso de las ventas de la empresa. Control estratégico de descuentos y negociación con los clientes, garantizando la productividad del equipo y desarrollo de las ventas de la empresa.- Soporte técnico de hardware, instalación de sistemas operativos y diferentes software. Así como también realizando un diagnostico de eventuales fallas de Notebooks y Desktops.