Fatema P. Email & Phone Number

Canada

Calgary, Alberta, Canada

• Attracting suitable candidates through databases, online employment forums and social media.• Understanding client’s career related aspirations, concerns and uncertainties throughout the consultation process• Reviewing clients personal and educational undertakings and how the manifestations of these might inform their prospective job-related choices.• Identifying barriers to employment and assist clients with matters such as job readiness skills, job search strategies, writing resumes and preparing for job interviews.• Designing and implementing the overall recruitment strategies.• Counseling clients to pursue higher education such as training programs and courses to upskill their current skills and education for employment opportunities.

Calgary, Alberta, Canada

Provide leadership support and guidance to the Customer Experience and Operations team agents and advocate for customer-centric policies and initiatives within the organization.• Prepare daily and weekly reports for management, highlighting, key performance metrics and insights using google sheets, Zendesk, Slack, and other internal software.• Monitor team performance by setting objectives and conducting performance evaluations which also includes providing coaching and constructive feedback to the customer experience specialists.• Enhance the quality of customer interactions and support services by evaluating performance using the GREAT model, through call monitoring, ticket reviews, and customer satisfaction surveys.• Work closely with other departments such as fraud, product development, and IT to address customer issues and improving overall service delivery.• Work all the roles and responsibilities of a customer experience specialist as assigned from time to time.

Calgary, Alberta, Canada

- Approve and decline applications for credit accounts, savings accounts, credit cards, and other banking products. Collaborate with Neo Financial's Compliance team to secure necessary KYC approvals and liaise with Neo sales teams across Canada to ensure the expeditious processing of credit applications.- Complete credit and loan documentation, and reviewing and updating credit and loan files.- Collaborate with the fraud and analytics department to resolve the issues faced by the customer when it came to unauthorized transactions, frauds and scams and worked towards keeping their account secured by freezing theircards when lost or stolen.

Calgary, Alberta, Canada

• Working closely with students and alumni to identify their career goals and aspirations, and providing them with personalized support to help them achieve these goals.• Developing and implementing targeted professional development strategies, such as resume writing and interview preparation workshops, to equip students and alumni with the necessary skills to succeed in the job market.• Conducting ongoing research on labor market trends to ensure that the programs remain relevant and up-to-date, and that students and alumni are prepared for the latest job market demands•Through my efforts, I was able to upscale the organization employment rate for the assigned programs up to 70%. I am proud to have helped a great number of students and alumni achieve their career aspirations, and I remain committed to continuing this important work in the future.

Mumbai, Maharashtra, India

Scaled Terralogic's UI Design, UX Design & UX Research, Business Development & Marketing teams in Mumbai, Bengaluru, Chennai and Hyderabad from Jr. to Sr. level roles by performing full-cycle recruitment.

Mumbai, Maharashtra, India

Scaled Lollypop's UI Design, UX Design & UX Research, Business Development & Marketing teams in Mumbai, Bengaluru, Chennai and Hyderabad from Jr. to Sr. level roles by performing full-cycle recruitment.

South Mumbai, Maharashtra, India

•Handled end to end recruitment for hiring designers across India•Trained and guided the team in sourcing the profiles as per the mandate from the clients•Handled mid-size and large-size clients like JIO, Byju’s, Fampay, Nykaa, Razorpay and many more•Gave the clients and candidates a smooth on-boarding and recruiting experience

Mumbai Area, India

Bachelor Of Arts - Ba, Psychology, A

Ssc