Céline Robichaud, Crs Email & Phone Number

Moncton, Nb, Ca

Virtual

Recruited, onboarded and currently leading 50+ Resume Writers in Canada and LATAM. Managed assignments, escalations, and quality assurance, but most importantly, customer service excellence.Craft powerful branding documents for participants at the professional and executive levels.Develop content for professional development opportunities for Global Writers; conducted training on Basic & Advanced ATS, Creative Modern Designs, Word Tips for Productivity, Writing Efficiency, and Team Collaboration.Trusted as the point of contact and mentor to 130+ Resume Writers in 40+ countries during the transition from global to regional hubs; managed 1000+ project assignments. Received High-Five Award for outstanding performance in 2017.Received several Quarterly Early Birds Recognitions for first draft delivery in ≤3-day combined with high satisfaction rate from customers.Hold various roles to support the company’s growth in Canada: Coach, Country Expert, Outreach Specialist, Webinar Coordinator and Facilitator, and On-Site Consultant.

Moncton, Nb

Assigned to the Co-op Atlantic project as a Lead Resume Writer, providing employees/past employees with professional cover letters and resumes.I oversaw 4 Career Information Centers and a team of two Career Information Agents. We provided technical support and job search advice to the general public. I also wrote entry-level resumes for clients.In addition to my management/coordinator roles, I was involved with several committees and initiatives such as:Social Media: I learned several applications to manage our social medias (Facebook, LinkedIn, YouTube and Twitter). I was responsible for content development and updates using Buffer, Pocket and Powtoon.Job Search Tools Committee: I created a Resume Information Form to facilitate and improve the data collection process. As a team, we also developed an explicit Resume Writing Guide.Marketing Committee: As team, we discussed marketing strategies to improve visibility and employers/clients connections.Member of the Health & Safety Committee.Assisted with special event planning such as Team Building activities.Attended the Pre-Employability Services Training offered by Social Development for the Module 1 of the In-Motion training.I presented to the Career Counselors at the Post-Secondary Education Training and Labour regarding Resume Strategies.I developed and offered several workshops and presentations on LinkedIn, Job Search, Resume Writing and Interviews during the National Career Weeks for the past 3 years.

I created and maintained an Excel spreadsheet to track client’s information and status for the résumé writing services.I was specifically assigned to a special project following a fire at a Foundry facility; worked individually with 10 employees to discuss their career transition and to create personalized and outstanding résumés within a week. This was a rewarding experience for me.I created a detailed information booklet for the 50+ workforce including tips on job search and information on services, programs and resources available. The document is utilized by Career Counselor of the Post Secondary Education, Training and Labour.I developed training resource materials, in French and English and facilitated seminars and group workshops on résumé writing and job searching skills increasing the success rate of the job seekers (based on client’s feedback).

Developed job postings and advertising strategies to target and recruit candidates; screened and interviewed candidatesAdministered pre-employment assessments; forms, references, criminal background checks and drug testingBuilt strong relationships with colleges and universities; developed PowerPoint presentations for students and created a detailed schedule for school recruitingDrafted offers of employment for approval and presented them to candidates ensuring the company and the position were reflected in a positive and professional mannerCreated and maintained training documents for new recruitersInitiated and developed a technical-based PowerPoint document in collaboration with managers and employees to present during school recruiting which resulted in increased visibility, job offers and hiresIncreased credibility with upper management by proposing and creating diagrams on Visio to visually demonstrate statistical results of the school recruitment effortsGranted the Process Improvement Award by managers and supervisors based on strong analytical and problem-solving skills (OSCO Construction Group)