• Successfully created and implemented a Management Training program covering various topics including but not limited to Harassment, I-9 compliance and company policies• Proactively involved in the merging of two companies evaluating current policies between both companies and analyzing the best process to implement changes across the company• Implemented changes for current existing policies to meet current Federal, State and Local employment regulations• Created new policies for company to address current issues and new policies to meet changing Federal and State employment law requirements• Created and implemented HR metric reporting for company in order to track new hires, employee headcount and turn-over ratios monthly, quarterly and yearly• Process new hire and termination paperwork, including verifying I-9 information, processing and reviewing background and drug screening results• Update employee file changes with payroll/accounting department, including employee transfers, terminations, pay rates, garnishments, medical deductions, etc.• Generate various reports for Risk Management and Accounting department with regards to payroll wages and benefits• Respond to unemployment requests, appeal decisions, request relief from charges and attend hearings or fact finding as needed across multiple states• Effectively manage and maintain employee FMLA requests that includes administering Designation Notices, calculating timeout and tracking returns• Accomplished in all levels of Recruiting for company using various job boards and social media to attract the best talent for the organization for open positions from entry level to Senior Management• Work within various Union guidelines and CBA’s to best represent employee interests in regards to seniority, disciplinary action, arbitration, employee performance and grievances• Investigate, document, and resolve human resources problems and issues quickly and confidentially.

TSM at Kelly Services for Kraft Foods, Mondelez International, G&E, Air BP, AstraZeneca, Dow, IBM & Novartis• Knowledge and application of Federal, State and local employment laws to maintain an Equal Opportunity Employment standard• Provide support in addressing issues with interpreting, training and applying company policies, programs and benefits• Develop and process disciplinary summary reports, turnover analysis, and analyze other metrics using HRIS systems• Serve as the single point of contact for the customer end-users as it pertains to the operations-side of the customer relationship and temporary staffing needs• Serve as the single point of contact for customers needing Kelly Services employees on staff, providing strategic recommendations and cost-saving guidance• Manage the operational relationship with the customer; working with hiring managers to understand staffing needs, facilitating the process to acquire temporary staff and then ensuring orders are filled timely and with competent/qualified employees• Responsible for partnering with the customer end-users - functioning as an extension of their HR & Procurement departments• Responsible for the employee relation with temporary employees at large account customer locations across the United States and Puerto Rico• Provide assistance to Kelly employees on assignment with all apsects of Human Resource functions including but not limited to Benefits, Payroll and Equal Opportunity laws• Effectively manage the Employee Engagement process to ensure employees are in tune with company strategies and make the employees a part of the strategic process• Participate in recruiting activities attending various career fairs to engage new potential Kelly Services employees for open positions• Manage the company HRIS updating employee information to ensure all records are accurate and compliant with Federal and State laws

MSP Account Manager at Kelly Services for Kraft Foods & Mondelez International.• Serve as the single point of contact for the customer end-users as it pertains to the operations-side of the customer relationship• Serve as the single point of contact for operational issues, providing strategic recommendations and cost-saving guidance• Manage the operational relationship with the customer; working with hiring managers to understand staffing needs, facilitating the process to acquire temporary staff and then ensuring orders are filled timely and with competent/qualified employees• Repsonsible partnering with the customer end-users - functioning as an extension of their HR & Procurement departments• Responsible for sourcing, recruitment, selection, and placement of candidates at large account customer location utilizing internal and external recruiting resources and methods• Responsible for assessing a candidate’s qualifications, interests and availability as part of the Candidate Evaluation process, including activities such as conducting an in-depth interview with the candidate, and reviewing candidate skills based on testing• Provide assistance to Kelly employees on assignment with all apsects of Human Resource functions including but not limited to Benefits, Payroll and Equal Opportunity laws

Serve as an Account operational interface for major pharmaceutical company and client, Bristol Myers Squib with over 2,000 sales representativesAssigned as an Account Manager on the Account Management team for one of the largest companies in the Pharmaceutical industry; BMS. Coordinate client needs, daily operations and projects within several departments. Create strategic plans to enhance customer satisfaction. Interact daily with the client to gather information on projects, issues, daily requests and communicate to the internal teams.• Responsible for the delivery of all software and services to the client with the best quality and in timely manner• Manage the revenue budget, operating expenses and profit margin goal targets • Provide reports and statistics of daily operations tasks to client• Support Cegedim Sales team by conducting training, demonstrations, and needs analysis of client as needed• Responsible for the management and coordination of all internal resources assigned to client account• Provide timely and accurate escalation of client needs, tasks, expectations, issues and project updates• Ownership of CRM through acting as the primary interface with client FFA team and executives of business units• Responsible for providing client with latest updates on Mobile Intelligence and OrgManager software including new release information along with product updates

Serve as a Project interface for major pharmaceutical company and client, sanofi-aventis with over 8,000 sales representatives and over 100 products Promoted to Project Liaison on the Account Management team for one of the largest companies in the Pharmaceutical industry; sanofi-aventis. Coordinate client needs and projects within several departments. Create strategic plans to enhance customer satisfaction. Responsible for developing and reporting on the status of various projects. Interact daily with the client to gather information on projects and communicate to the internal teams.Contribute to development of a new process to improve client database structures and maintain a database within a 15 month structure for sales professionals.Create work orders documenting high level procedures detailing client projects and costs of projects.Develop and document an enhanced process for requesting client assets to be used by the internal team for project testing.Assist in the planning and implementation of a new training tool to be used by the client for training events and New Hire training classes.Manage printer deployment for 7000 printers to be shipped out to users over a two month period. Implement and coordinate new process to handle sales professionals that work remotely or on leave of absence.. Process greatly assisted in being able to better identify users that would not be available for system and application upgrades. Assist client in multiple infrastructure projects; e.g Fiberlink to AT&T application switch. Coordinated with Helpdesk to provide reporting, call statistics and/or issues to the client. Communicated any changes to project details with the internal teams.

Managed 12 employees; the daily operations relating to client equipment repairs and new hire builds. Worked with cross functional departments within the company to provide excellent customer service. Improved the Production Build/Repair process for several major pharmaceutical clients.Provided technical on-site support in numerous successful client rollouts and training events. Assisted in developing better procedures in order to ensure quality assurance for client equipment.Developed new reports to display monthly client objectives. Managed sanofi-aventis Broadband Project and Ethicon Delta V Class. Assisted in helping company achieve ISO 9001 certification with improving the quality and formatting of documents. Greatly improved client SLA results to exceed expectations. Trained employees on new client processes. Assisted Project Teams with hardware technical support and troubleshooting ideas. Lead Technician on the repair and build production process for Pharmaceutical companies; Responsible for daily client repair and new hire laptop builds. Worked with team members to maintain client SLA expectations and improve SLA results. Created and updated client Work Instructions Traveled to multiple client training events to provide technical support Worked on various models of laptops and handheld client devices Provided new ideas to improve upon current procedures to increase production output