Independent and objective HR Service Delivery (HRSD) consultant with big firm experience, offering exclusive focus, affordable rates and flexible engagement options.CAPABILITIES OVERVIEW:• STRATEGIC PLANNING - Evaluate feasibility of alternative HR service delivery models (shared services/outsourcing) and develop business case, design blueprint and implementation roadmap.• OPERATIONAL ANALYSIS - Assess current state HR service delivery environment, identify “root cause”… Show more Independent and objective HR Service Delivery (HRSD) consultant with big firm experience, offering exclusive focus, affordable rates and flexible engagement options.CAPABILITIES OVERVIEW:• STRATEGIC PLANNING - Evaluate feasibility of alternative HR service delivery models (shared services/outsourcing) and develop business case, design blueprint and implementation roadmap.• OPERATIONAL ANALYSIS - Assess current state HR service delivery environment, identify “root cause” of gaps and recommend solutions to improve effectiveness and efficiency.• VENDOR CONSULTING - Review HR technology/outsourcing providers, negotiate contract/renewal and establish governance procedures.• PROJECT MANAGEMENT - Direct and oversee roll out of HR technology (upgrades), HR shared services/outsourcing, merger integration and corporate reorganizations.• CHANGE MANAGEMENT - Navigate technology, process and people issues of HR transformation initiatives to facilitate adoption and drive behaviors. Show less

Senior "Change Management & Implementation" leader and practitioner. Served as replacement "Project Director" for global (US / APAC / EMEA) Taleo applicant tracking system (ATS) deployment for Avanade (Seattle) following unsuccessful recruitment process outsourcing (RPO) initiative.Co-presented case study of key findings at "Taleo World - 2008" (Boston).

Overview: Recruited by former client to overhaul unsuccessful HR shared services implementation. Led a team of 50+ HR, Benefits and Payroll administrators, training and communications specialists, and functional sub-team managers and directors for leading senior living management services company (400+ communities in U.S., Canada, U.K. and Germany with 40,000+ employees). After stabilizing current state HR service delivery, designed and implemented HR transformation strategy of comprehensive HR… Show more Overview: Recruited by former client to overhaul unsuccessful HR shared services implementation. Led a team of 50+ HR, Benefits and Payroll administrators, training and communications specialists, and functional sub-team managers and directors for leading senior living management services company (400+ communities in U.S., Canada, U.K. and Germany with 40,000+ employees). After stabilizing current state HR service delivery, designed and implemented HR transformation strategy of comprehensive HR outsourcing (COS) with ADP.Representative Accomplishments:• Guided successful $3MM+ PeopleSoft HRMS upgrade. Negotiated scope expansion pricing estimate cost savings of $630K (down to $70K from $700K) with BearingPoint.• Spearheaded successful AETNA CDHP implementation (2006 annual enrollment) and bilingual Mercer HR Services web and IVR enrollment capabilities (2007 annual enrollment).• Standardized benefit offerings, pay practices and HRIS platforms for newly acquired and developed communities to streamline on-boarding process, eliminating high volume of M&A integration benefits and payroll exceptions.• Restructured payroll function, decreasing gross-to-net calculation processing cycle time 50% (8 hours from 16 hours) and reducing biweekly off-cycle check volume 50% (750 manual checks from 1,500 manual checks).• Orchestrated HR transformation strategy, blueprint and roadmap. Influenced Sunrise Management Team to approve $150K budget for third-party sourcing consultant. Advised CEO against unrealistic January 1, 2007 “go live” date (< 6 month implementation).• Constructed operational and financial business cases for comprehensive HR outsourcing. Persuaded CFO and SVP, IT to support “buy” versus “build”. Future state cost savings estimated between $3-$4MM annually throughout ADP contract (5 years). Projected HR service delivery retained organization FTE headcount reduction of 75% (13 FTES from 52 FTEs) Show less

Sarbanes-Oxley (SOX) – 404 Compliance and Six Sigma "Green Belt" training.Notable Clients (Engagements):• Sunrise Senior Living (Payroll Process Review/HR Shared Services Optimization)• SBC (H&W Benefits Administration Outsourcing – “Search & Selection”)• Pulte Homes (Payroll Process Review)• Neiman Marcus (Payroll Process Review)• Symantec (Global Payroll Process Review)• ADP (“Total Cost of Ownership” [TCO] Studies)• SMG (Payroll Outsourcing – “Search &… Show more Sarbanes-Oxley (SOX) – 404 Compliance and Six Sigma "Green Belt" training.Notable Clients (Engagements):• Sunrise Senior Living (Payroll Process Review/HR Shared Services Optimization)• SBC (H&W Benefits Administration Outsourcing – “Search & Selection”)• Pulte Homes (Payroll Process Review)• Neiman Marcus (Payroll Process Review)• Symantec (Global Payroll Process Review)• ADP (“Total Cost of Ownership” [TCO] Studies)• SMG (Payroll Outsourcing – “Search & Selection”)Published Works & Speaking Engagements:Authored PwC’s “Total Cost of Ownership: Comparative Cost Benefits of ADP Outsourcing vs. In-House Payroll and HRIS” and “Total Cost of Ownership: Impact of Time & Labor Management Systems on Payroll Outsourcing with ADP” study white papers.Invited co-presenter at “CFO Rising” (Orlando), “HRO World” (New York City), “Meeting of the Minds” (San Diego) and “APA Annual Congress” (San Diego). Show less

Grew up in benefits administration outsourcing division. Graduated to HR service delivery consulting. Relocated with firm three times: (1) transitioned Allegiance Healthcare to NJ service center, (2) implemented Honeywell in brand new, state-of-the-art VA service center, and (3) returned to Chicago to join "Administration & Technology Consulting" practice.Notable Clients (Engagements): • Baxter Healthcare (Annual Enrollment/Benefits Administration)• Zurich, North America (Annual… Show more Grew up in benefits administration outsourcing division. Graduated to HR service delivery consulting. Relocated with firm three times: (1) transitioned Allegiance Healthcare to NJ service center, (2) implemented Honeywell in brand new, state-of-the-art VA service center, and (3) returned to Chicago to join "Administration & Technology Consulting" practice.Notable Clients (Engagements): • Baxter Healthcare (Annual Enrollment/Benefits Administration)• Zurich, North America (Annual Enrollment/Service Center)• Alcoa (M&A Integration/Service Center)• AlliedSignal/Honeywell (Retiree Medical & Pension Payment Recordkeeping) Show less