Terry Mcgovern Email & Phone Number

• Independent and objective HR Service Delivery (HRSD) consultant with big firm experience, offering exclusive focus, affordable rates and flexible engagement options.CAPABILITIES OVERVIEW:
• STRATEGIC PLANNING - Evaluate feasibility of alternative HR service delivery models (shared services/outsourcing) and develop business case, design blueprint and implementation roadmap.
• OPERATIONAL ANALYSIS - Assess current state HR service delivery environment, identify “root cause”… Show more Independent and objective HR Service Delivery (HRSD) consultant with big firm experience, offering exclusive.
• OPERATIONAL ANALYSIS - Assess current state HR service delivery environment, identify “root cause” of gaps and recommend solutions to improve effectiveness and efficiency.
• VENDOR CONSULTING - Review HR technology/outsourcing providers, negotiate contract/renewal and establish governance procedures.
• PROJECT MANAGEMENT - Direct and oversee roll out of HR technology (upgrades), HR shared services/outsourcing, merger integration and corporate reorganizations.

Senior "Change Management & Implementation" leader and practitioner. Served as replacement "Project Director" for global (US / APAC / EMEA) Taleo applicant tracking system (ATS) deployment for Avanade (Seattle) following unsuccessful recruitment process outsourcing (RPO) initiative.Co-presented case study of key findings at "Taleo World - 2008" (Boston).

• Overview: Recruited by former client to overhaul unsuccessful HR shared services implementation. Led a team of 50+ HR, Benefits and Payroll administrators, training and communications specialists, and functional.
• Guided successful $3MM+ PeopleSoft HRMS upgrade. Negotiated scope expansion pricing estimate cost savings of $630K (down to $70K from $700K) with BearingPoint.
• Spearheaded successful AETNA CDHP implementation (2006 annual enrollment) and bilingual Mercer HR Services web and IVR enrollment capabilities (2007 annual enrollment).
• Standardized benefit offerings, pay practices and HRIS platforms for newly acquired and developed communities to streamline on-boarding process, eliminating high volume of M&A integration benefits and payroll exceptions.
• Restructured payroll function, decreasing gross-to-net calculation processing cycle time 50% (8 hours from 16 hours) and reducing biweekly off-cycle check volume 50% (750 manual checks from 1,500 manual checks).
• Orchestrated HR transformation strategy, blueprint and roadmap. Influenced Sunrise Management Team to approve $150K budget for third-party sourcing consultant. Advised CEO against unrealistic January 1, 2007 “go live”.

• Sarbanes-Oxley (SOX) – 404 Compliance and Six Sigma "Green Belt" training.Notable Clients (Engagements):
• Sunrise Senior Living (Payroll Process Review/HR Shared Services Optimization)
• SBC (H&W Benefits Administration Outsourcing – “Search & Selection”)
• Pulte Homes (Payroll Process Review)
• Neiman Marcus (Payroll Process Review)
• Symantec (Global Payroll Process Review)

• Grew up in benefits administration outsourcing division. Graduated to HR service delivery consulting. Relocated with firm three times: (1) transitioned Allegiance Healthcare to NJ service center, (2) implemented.
• Baxter Healthcare (Annual Enrollment/Benefits Administration)
• Zurich, North America (Annual… Show more Grew up in benefits administration outsourcing division. Graduated to HR service delivery consulting. Relocated with firm three times: (1) transitioned Allegiance Healthcare to.
• Zurich, North America (Annual Enrollment/Service Center)
• Alcoa (M&A Integration/Service Center)
• AlliedSignal/Honeywell (Retiree Medical & Pension Payment Recordkeeping) Show less