Vipasha Sharma Email & Phone Number

Toronto, Ontario, Canada

- Planning, organizing, directing, controlling, and evaluating the operations of human resources or personnel departments- Planning human resource requirements in conjunction with other departmental managers- Coordinating internal and external training and recruitment activities- Developing and implementing labour relations policies and procedures and negotiating collective agreements- Administering employee development, language training, and health and safety programs- Advising and assisting other departmental managers on interpretation and administration of personnel policies and programs- Overseeing the classification and rating of occupations- Organizing and conducting employee information meetings on employment policy, benefits, and compensation and participating actively on various joint committees- Directing the organization's quality management program- Responsible for overseeing and ensuring compliance with all relevant HR-related legislation.

Toronto, Ontario, Canada

- Job Posting and Budget Optimization: Collaborated with Indeed to optimize job postings and allocate hiring budget effectively. Achieved 30% increase in qualified candidates and 20% decrease in recruitment expenses.- Recruitment Strategy Development: Implemented strategies resulting in 40% increase in successful candidate placements. Collaborated with VidCruiter to streamline recruitment steps, reducing time-to-hire by 20%.- Employee Training Management: Improved pre-hire training and resolved software issues. Achieved 25% increase in new hire retention.- Candidate Placement and Onboarding: Revamped onboarding process, reducing time-to-productivity by 20%.- Performance Evaluation: Evaluated performance for a team of 400 employees, resulting in 20% increase in overall performance ratings.- Payroll Processing: Processed payroll for 100 employees, reducing payroll errors by 15%.- Exit Interview Facilitation: Conducted thorough exit interviews, leading to 25% increase in employee satisfaction.- Progressive Discipline Implementation: Implemented disciplinary measures and achieved 30% decrease in performance and conduct-related issues.- Union Relations Management: Maintained positive labor relations, achieving 95% union compliance rate and zero labor disputes.- Conflict Resolution: Resolved workplace conflicts, achieving 20% reduction in unresolved issues and improved team collaboration.

Toronto, Ontario, Canada

• Connected with internal hiring managers to understand position requirements and craft accurate job descriptions.• Screened applicants via telephone and set up departmental interviews.• Reviewed and evaluated resumes for qualifications and reached out to top applicants.• Conducted reference checks, criminal history background checks and drug testing on applicants.• Presented employment opportunities to potential applicants using community-based networking and hiring events.• Developed recruitment strategies and materials to fill specific vacancies with qualified candidates.• Advertised and managed job postings using multiple online hiring platforms.• Prepared and coordinated flow of paperwork for timely interviews and new hire onboarding.• Brought in highly qualified applicants, targeted recruitment strategies on key candidate pools.• Monitored employees through regular assessments and performance evaluations.• Enhanced employee relations by developing motivational and engagement programs.• Represented company at employer branding events and hiring fairs.• Addressed employee relations issues, harassment allegations and work complaints.• Improved employee retention by increasing job satisfaction and enhancing communication.

Training, Development:• Assessed new employee skills to develop a customized training plan and update them on the latest policies, procedures and compliance standards.• Prepared and produced qualified candidate’s information for hiring managers’ review and coordinated formal interviews between parties.Schedule management:• Responsible for managing a team of security officers, gathering employee data to develop monthly work schedules, ensuring adequate staffing for all clients for each shift.• Completed logs and reports detailing absence, staff requirement, emergency leaves, helping management make accurate operational decisions.Performance evaluation:• Guidance to security staff on appropriate courses of action for diverse situations, evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.• Conducted frequent site audits to identify potential problems related to physical security, staff safety and asset protection.Dispute resolution:• Conducted interviews with disputants, witnesses and any additional relevant groups or individuals and formulated focused and individualized resolutions aimed to peacefully settle disputes.• Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.Customer Service:• Provided primary customer support to internal and external customers and collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.• Maintained 100% customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Toronto, Ontario, Canada

- Handling request from community residents, distributing mails, managed parking, commission handyman services, taking request for repairs.- Presenting properties to potential tenants. - Safeguarding property and residents .- Analyzing and differentiating events and making detailed reports based on daily basis and incident reports on occasional occurrences.

Toronto, Ontario, Canada

- Handling request from community residents, distributing mails, managed parking, commission handyman services, taking request for repairs.- Presenting properties to potential tenants. - Safeguarding property and residents .- Analyzing and differentiating events and making detailed reports based on daily basis and incident reports on occasional occurrences.

Ajax, Ontario, Canada

• Training, leading and supervising junior team members with customer service, sales and troubleshooting customer's problems; Motivating team members to accommodate changing environment in order to meet the sales target and tight deadlines.• Deliver Superior customer experience using verbal communication skills and attention to detail to build and maintain relations and integrity of clients resulting in returning customers and referrals.• Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.• Conducted market surveys and industry studies to identify need and demand for new clientele.• Coordinated and organized project materials by using administration skills to manage physical and digital files, monitor spreadsheets and update reports.• Showcased dedicated office support by achieving hands on knowledge of the market trends and customer buying patterns• Developed implementation safety strategy policy to minimize interruptions.• Tracked and submitted employee time sheets to accounting department for payroll processing.

Mohali, Punjab, India

• Reviewed all candidate documentation, including identification, references and background checks in correspondence with hiring protocol.• Supported recruitment and hiring by coordinating and assisting with interviews.• Collected messages for team members and provided callers with details with thoroughness about company policies and business hours.• Liaised with HR management to devise and update policies based on changing industry and social trends.• Maintained employee documentation, organizational chart and phone list.• Displayed ability to work independently and with flexibility to provide efficient results while working with hiring authorities and candidates.• Developed and maintained training presentations and benefits packets for new hires.• Coordinated training schedules and filed crucial administrative paperwork for clerical support.

Post Graduation, Global Business Management

Master Of Business Administration - Mba, Human Resource Management And Finance

Activities and Societies: Department representative; Head of toppers club; Class Representative; Organizer and Host of annual HR meetings

Bachelor Of Commerce (B.Com.), Business/Commerce, General