• Coordinate and manage the resolution of high-priority incidents (ServiceNow, Jira, Adobe Workfront, Confluence) • Primary point of contact for major incidents, ensuring timely communication with stakeholders (PMI) • Review of post-incidents reports and root cause analysis to identify preventive measures.• Document incident timelines and actions taken for transparency and future reference.• Work closely with support, technical teams, vendors to ensure quick resolution.• Develop interactive dashboards and metrics for data analysis and visualization (PowerBi, ServiceNow, MS Tools). Providing regular report to senior management and stakeholders.• Track and analyze incident trends to identify areas of improvement.• Conducted testing on staging and pre-production environments, reported issues to ensure stability and quality before it is deployed to production for E-Commerce• Attending meetings and planning. • Participating in cross-functional meetings, collaborating with team members and stakeholders to address challenges and share insights.• Thoroughly comprehending each ticket by conducting analysis and research to ensure accurate understanding of issue.• Participating in new projects.

Analyzing and reporting outstanding data to Principal, Team Leaders and Managers.-Analyzed and fixed database issues.-Recorded data on National Integrated Information System (NCCIS), Office 365 and Tusla Portal.-Provided Business Support and worked closely with Managers, Fostering and CiC Principal, HIQAinspectors and Tusla stakeholders.-Created and maintained Master-database with user friendly interface.-Handle sensitive and confidential information with discretion, respecting GDPR laws.-Recorded high volume of data that comes from Tusla Internal system and Garda reports (police) in timely manner.-Attending meetings, strategic planning and minutes taking-Archiving high volume of documents through external companies respecting GDPR.

• Assembly of faculty desktop computers and Windows OS installation.• Security and Windows updates.• Anti-Virus software installation and deployment.• Maintenance of faculty assets (Printers, Laptops, Desktops).• Providing technical support to students and assistant lecturers.

Assistance in animal surgery, preparing animal for surgery, preparing and cleaning operating equipment, giving medicines to animals, helping the vet in examination, diagnosis and treatment of animals, cleaning and dressing wounds, performing laboratory tests.